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"Channel Integration in Governmental Service Delivery: The Effects on ..."

Willem Pieterson, Marije Teerling (2009)

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DOI: 10.1007/978-3-642-03516-6_19

access: closed

type: Conference or Workshop Paper

metadata version: 2023-09-30

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Willem Pieterson, Marije Teerling:
Channel Integration in Governmental Service Delivery: The Effects on Citizen Behavior and Perceptions. EGOV 2009: 222-233

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