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"Some issues for the Modelling of Interactive E-Services from the Customer ..."
Vincent Chevrin, Alain Derycke, José Rouillard (2005)
- Vincent Chevrin, Alain Derycke, José Rouillard:
Some issues for the Modelling of Interactive E-Services from the Customer Multi-Channel Interaction Perspectives. EEE 2005: 256-259
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