"Knowledge Issues in the Introduction of CRM Systems: Tacit Knowledge, ..."

David Finnegan, Leslie P. Willcocks (2005)

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type: Conference or Workshop Paper

metadata version: 2016-12-05

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David Finnegan, Leslie P. Willcocks:
Knowledge Issues in the Introduction of CRM Systems: Tacit Knowledge, Psychological Contracts, Subcultures and Impacts. ECIS 2005: 37-55

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