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"A Criteria Catalog Based Methodology for Analyzing Service Management ..."

Michael Brenner, Igor Radisic, Martina Schollmeyer (2002)

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DOI: 10.1007/3-540-36110-3_15

access: closed

type: Conference or Workshop Paper

metadata version: 2018-05-30

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  dblp key:
  - conf/dsom/BrennerRS02
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Michael Brenner, Igor Radisic, Martina Schollmeyer:
A Criteria Catalog Based Methodology for Analyzing Service Management Processes. DSOM 2002: 145-156

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