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"Customer services in the digital transformation: social media versus ..."

Alexander Rossmann, Gerald Stei (2015)

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DOI: —

access: open

type: Conference or Workshop Paper

metadata version: 2023-07-04

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  - electronic edition @ gi.de (open access)
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  dblp key:
  - conf/dec/RossmannS15
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  - https://dblp.org/rec/conf/dec/RossmannS15
Alexander Rossmann, Gerald Stei:
Customer services in the digital transformation: social media versus hotline channel performance. DEC 2015: 27-38

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