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"The Modeling of Call Center Functioning in Case of Overload."

Sergey N. Stepanov, Mikhail S. Stepanov, Hanna M. Zhurko (2019)

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DOI: 10.1007/978-3-030-36614-8_30

access: closed

type: Conference or Workshop Paper

metadata version: 2024-03-18

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  dblp key:
  - conf/dccn/StepanovSZ19
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  - https://dblp.org/rec/conf/dccn/StepanovSZ19
Sergey N. Stepanov, Mikhail S. Stepanov, Hanna M. Zhurko:
The Modeling of Call Center Functioning in Case of Overload. DCCN 2019: 391-406

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