"Towards real-time measurement of customer satisfaction using automatically ..."

Youngja Park, Stephen C. Gates (2009)

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DOI: 10.1145/1645953.1646128

access: closed

type: Conference or Workshop Paper

metadata version: 2018-11-06

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Youngja Park, Stephen C. Gates:
Towards real-time measurement of customer satisfaction using automatically generated call transcripts. CIKM 2009: 1387-1396

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