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"Simultaneously improving CSAT and profit in a retail banking organization."

Sameep Mehta et al. (2011)

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DOI: 10.1145/2063576.2064003

access: closed

type: Conference or Workshop Paper

metadata version: 2018-11-06

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  dblp key:
  - conf/cikm/MehtaNBNDP11
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  - https://dblp.org/rec/conf/cikm/MehtaNBNDP11
Sameep Mehta, Ullas Nambiar, Vishal S. Batra, Sumit Negi, Prasad Deshpande, Gyana R. Parija:
Simultaneously improving CSAT and profit in a retail banking organization. CIKM 2011: 2505-2508

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