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"High Costs and Small Benefits: A Field Study of How Users Experience ..."
Francesco Vitale et al. (2017)
- Francesco Vitale, Joanna McGrenere, Aurélien Tabard

, Michel Beaudouin-Lafon
, Wendy E. Mackay:
High Costs and Small Benefits: A Field Study of How Users Experience Operating System Upgrades. CHI 2017: 4242-4253

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