"A comparative study of speech in the call center: natural language call ..."

Bernhard Suhm et al. (2002)

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DOI: 10.1145/503376.503427

access: closed

type: Conference or Workshop Paper

metadata version: 2018-11-06

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  - conf/chi/SuhmBMFGGP02
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  - https://dblp.org/rec/conf/chi/SuhmBMFGGP02
Bernhard Suhm, Josh Bers, Daniel McCarthy, Barbara Freeman, David Getty, Katherine Godfrey, Pat Peterson:
A comparative study of speech in the call center: natural language call routing vs. touch-tone menus. CHI 2002: 283-290

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