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"Investigating the factors of customer experiences using real-life ..."

Anine Holtmoen Petersson, Sanchit Pawar, Asle Fagerstrøm (2022)

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DOI: 10.1016/J.PROCS.2023.01.341

access: open

type: Conference or Workshop Paper

metadata version: 2024-06-08

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  - conf/centeris/PeterssonPF22
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Anine Holtmoen Petersson, Sanchit Pawar, Asle Fagerstrøm:
Investigating the factors of customer experiences using real-life text-based banking chatbot: a qualitative study in Norway. CENTERIS/ProjMAN/HCist 2022: 697-704

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