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"How Can a Service Provider Utilize Process Mining on Customer Journeys to ..."

Mathias Hansson et al. (2021)

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DOI: —

access: open

type: Conference or Workshop Paper

metadata version: 2023-03-10

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  - electronic edition @ ceur-ws.org (open access)
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  dblp key:
  - conf/bpm/HanssonAMK21
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  persistent URL:
  - https://dblp.org/rec/conf/bpm/HanssonAMK21
Mathias Hansson, Kristin Angel, Felix Mannhardt, Knut Kvale:
How Can a Service Provider Utilize Process Mining on Customer Journeys to Gain Actionable Insights for Service Delivery Improvements? BPM Industry Forum 2021: 15-26

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