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"The Role of Redress in B2C E-Business: An Exploratory Study of Consumer ..."
Chin Eang Ong, Pradip Sarkar, Caroline Chan (2011)
- Chin Eang Ong, Pradip Sarkar, Caroline Chan:
The Role of Redress in B2C E-Business: An Exploratory Study of Consumer Perceptions. Bled eConference 2011: 23
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