"How Complaint Handling Procedures Influence Consumer Decisions to Shop Online?"

Chin Eang Ong, Caroline Chan (2014)

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DOI: —

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type: Conference or Workshop Paper

metadata version: 2016-11-24

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Chin Eang Ong, Caroline Chan:
How Complaint Handling Procedures Influence Consumer Decisions to Shop Online? Bled eConference 2014: 22

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