"Using the Service Encounter Model to Enhance Our Understanding of ..."

Kevin Crowston, Nelson Massad (2003)

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type: Conference or Workshop Paper

metadata version: 2016-11-30

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Kevin Crowston, Nelson Massad:
Using the Service Encounter Model to Enhance Our Understanding of Business-To-Consumer Transactions in an eEnvironment. Bled eConference 2003: 67

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