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"Outsourcing of Social CRM Services in German SMEs."
Julio A. N. Viana et al. (2020)
- Julio A. N. Viana
, Maarten van der Zandt, Olaf Reinhold
, Rainer Alt
:
Outsourcing of Social CRM Services in German SMEs. BIS (Workshops) 2020: 215-228
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