BibTeX record conf/bir/MustansirSMM18

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@inproceedings{DBLP:conf/bir/MustansirSMM18,
  author    = {Amina Mustansir and
               Khurram Shahzad and
               Syed Irtaza Muzaffar and
               Muhammad Kamran Malik},
  editor    = {Jelena Zdravkovic and
               Janis Grabis and
               Selmin Nurcan and
               Janis Stirna},
  title     = {Utilizing Customer Feedback for Business Process Performance Analysis},
  booktitle = {Perspectives in Business Informatics Research - 17th International
               Conference, {BIR} 2018, Stockholm, Sweden, September 24-26, 2018,
               Proceedings},
  series    = {Lecture Notes in Business Information Processing},
  volume    = {330},
  pages     = {235--249},
  publisher = {Springer},
  year      = {2018},
  url       = {https://doi.org/10.1007/978-3-319-99951-7\_16},
  doi       = {10.1007/978-3-319-99951-7\_16},
  timestamp = {Fri, 24 Jan 2020 09:42:42 +0100},
  biburl    = {https://dblp.org/rec/conf/bir/MustansirSMM18.bib},
  bibsource = {dblp computer science bibliography, https://dblp.org}
}
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