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"Predicting Escalations in Customer Support: Analysis of Data Mining ..."

Andrzej Janusz et al. (2020)

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DOI: 10.1109/BIGDATA50022.2020.9378024

access: closed

type: Conference or Workshop Paper

metadata version: 2021-10-14

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  - conf/bigdataconf/JanuszHKLWS20
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  - https://dblp.org/rec/conf/bigdataconf/JanuszHKLWS20
Andrzej Janusz, Guohua Hao, Daniel Kaluza, Tony Li, Robert Wojciechowski, Dominik Slezak:
Predicting Escalations in Customer Support: Analysis of Data Mining Challenge Results. IEEE BigData 2020: 5519-5526

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