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"Frameworks for Business-driven Service Level Management: A Criteria-based ..."

Thomas Schaaf (2007)

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DOI: 10.1109/BDIM.2007.375013

access: closed

type: Conference or Workshop Paper

metadata version: 2017-05-21

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Thomas Schaaf:
Frameworks for Business-driven Service Level Management: A Criteria-based Comparison of ITIL and NGOSS. BDIM 2007: 65-74

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