"An Examination of the Effects of CRM Practices on CRM Effectiveness and ..."

Jashen Chen, Russell K. H. Ching (2005)

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type: Conference or Workshop Paper

metadata version: 2012-01-06

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Jashen Chen, Russell K. H. Ching:
An Examination of the Effects of CRM Practices on CRM Effectiveness and Business Performance. AMCIS 2005: 38

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