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"Interaction Mining: the new Frontier of Call Center Analytics."

Vincenzo Pallotta et al. (2011)

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DOI: —

access: open

type: Conference or Workshop Paper

metadata version: 2024-04-15

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Vincenzo Pallotta, Rodolfo Delmonte, Lammert Vrieling, David Walker:
Interaction Mining: the new Frontier of Call Center Analytics. DART@AI*IA 2011

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