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"Towards A Six-Level Framework of Emotional Intelligence for Customer ..."
Qicheng Ding et al. (2021)
- Qicheng Ding, Vicente Iván Sánchez Carmona, Mingming Liu, Fangzhen Peng, Yu Zhang, Changjian Hu:
Towards A Six-Level Framework of Emotional Intelligence for Customer Service Chatbots. AffCon@AAAI 2021: 35-42
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