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"Application of the Design Thinking Approach to Process Redesign at an ..."

José Ricardo Cereja et al. (2018)

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DOI: 10.1007/978-3-319-58307-5_12

access: closed

type: Part in Book or Collection

metadata version: 2018-09-12

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José Ricardo Cereja, Flávia Maria Santoro, Elena Gorbacheva, Martin Matzner:
Application of the Design Thinking Approach to Process Redesign at an Insurance Company in Brazil. Business Process Management Cases 2018: 205-233

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