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"Client Satisfaction Versus Profitability: An Empirical Analysis of the ..."
Nishtha Langer, Deepa Mani, Kannan Srikanth (2014)
- Nishtha Langer, Deepa Mani, Kannan Srikanth:
Client Satisfaction Versus Profitability: An Empirical Analysis of the Impact of Formal Controls in Strategic Outsourcing Contracts. Information Systems Outsourcing 2014: 67-88
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