BibTeX record journals/msom/GuajardoC18

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@article{DBLP:journals/msom/GuajardoC18,
  author       = {Jose A. Guajardo and
                  Morris A. Cohen},
  title        = {Service Differentiation and Operating Segments: {A} Framework and
                  an Application to After-Sales Services},
  journal      = {Manuf. Serv. Oper. Manag.},
  volume       = {20},
  number       = {3},
  pages        = {440--454},
  year         = {2018},
  url          = {https://doi.org/10.1287/msom.2017.0645},
  doi          = {10.1287/MSOM.2017.0645},
  timestamp    = {Thu, 01 Oct 2020 10:17:25 +0200},
  biburl       = {https://dblp.org/rec/journals/msom/GuajardoC18.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
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