BibTeX record journals/mktsci/DukesZ19

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@article{DBLP:journals/mktsci/DukesZ19,
  author       = {Anthony J. Dukes and
                  Yi Zhu},
  title        = {Why Customer Service Frustrates Consumers: Using a Tiered Organizational
                  Structure to Exploit Hassle Costs},
  journal      = {Mark. Sci.},
  volume       = {38},
  number       = {3},
  pages        = {500--515},
  year         = {2019},
  url          = {https://doi.org/10.1287/mksc.2019.1149},
  doi          = {10.1287/MKSC.2019.1149},
  timestamp    = {Thu, 14 May 2020 22:25:44 +0200},
  biburl       = {https://dblp.org/rec/journals/mktsci/DukesZ19.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
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