BibTeX record journals/jors/TsaoLPC09

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@article{DBLP:journals/jors/TsaoLPC09,
  author       = {H.{-}Y. Tsao and
                  Pei{-}Chun Lin and
                  L. Pitt and
                  C. Campbell},
  title        = {The impact of loyalty and promotion effects on retention rate},
  journal      = {J. Oper. Res. Soc.},
  volume       = {60},
  number       = {5},
  pages        = {646--651},
  year         = {2009},
  url          = {https://doi.org/10.1057/palgrave.jors.2602564},
  doi          = {10.1057/PALGRAVE.JORS.2602564},
  timestamp    = {Mon, 08 Jun 2020 22:35:37 +0200},
  biburl       = {https://dblp.org/rec/journals/jors/TsaoLPC09.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
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