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BibTeX record journals/jnw/SuhairiG13
@article{DBLP:journals/jnw/SuhairiG13, author = {Kasman Suhairi and Ford Lumban Gaol}, title = {The Measurement of Optimization Performance of Managed Service Division with {ITIL} Framework using Statistical Process Control}, journal = {J. Networks}, volume = {8}, number = {3}, pages = {518--529}, year = {2013}, url = {https://doi.org/10.4304/jnw.8.3.518-529}, doi = {10.4304/JNW.8.3.518-529}, timestamp = {Tue, 15 Sep 2020 16:24:32 +0200}, biburl = {https://dblp.org/rec/journals/jnw/SuhairiG13.bib}, bibsource = {dblp computer science bibliography, https://dblp.org} }
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