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BibTeX record journals/imds/YuGTK17
@article{DBLP:journals/imds/YuGTK17, author = {Miao Yu and Jun Gong and Jiafu Tang and Fanwen Kong}, title = {Delay announcements for call centers with hyperexponential patience modeling}, journal = {Ind. Manag. Data Syst.}, volume = {117}, number = {6}, pages = {1037--1057}, year = {2017}, url = {https://doi.org/10.1108/IMDS-07-2016-0254}, doi = {10.1108/IMDS-07-2016-0254}, timestamp = {Sun, 25 Jul 2021 11:39:25 +0200}, biburl = {https://dblp.org/rec/journals/imds/YuGTK17.bib}, bibsource = {dblp computer science bibliography, https://dblp.org} }
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