BibTeX record journals/eswa/ChenSY12

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@article{DBLP:journals/eswa/ChenSY12,
  author       = {Chi{-}Kuang Chen and
                  An{-}Jin Shie and
                  Chang{-}Hsi Yu},
  title        = {A customer-oriented organisational diagnostic model based on data
                  mining of customer-complaint databases},
  journal      = {Expert Syst. Appl.},
  volume       = {39},
  number       = {1},
  pages        = {786--792},
  year         = {2012},
  url          = {https://doi.org/10.1016/j.eswa.2011.07.074},
  doi          = {10.1016/J.ESWA.2011.07.074},
  timestamp    = {Tue, 06 Jun 2017 22:26:25 +0200},
  biburl       = {https://dblp.org/rec/journals/eswa/ChenSY12.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
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