BibTeX record journals/dss/DobsonS11

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@article{DBLP:journals/dss/DobsonS11,
  author       = {Gregory Dobson and
                  Arvind Sainathan},
  title        = {On the impact of analyzing customer information and prioritizing in
                  a service system},
  journal      = {Decis. Support Syst.},
  volume       = {51},
  number       = {4},
  pages        = {875--883},
  year         = {2011},
  url          = {https://doi.org/10.1016/j.dss.2011.02.006},
  doi          = {10.1016/J.DSS.2011.02.006},
  timestamp    = {Tue, 29 Dec 2020 18:22:54 +0100},
  biburl       = {https://dblp.org/rec/journals/dss/DobsonS11.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
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