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BibTeX record journals/bpmj/LacerdaCR10
@article{DBLP:journals/bpmj/LacerdaCR10, author = {Daniel Pacheco Lacerda and Ricardo A. Cassel and Luis Henrique Rodrigues}, title = {Service process analysis using process engineering and the theory of constraints thinking process}, journal = {Bus. Process. Manag. J.}, volume = {16}, number = {2}, pages = {264--281}, year = {2010}, url = {https://doi.org/10.1108/14637151011035598}, doi = {10.1108/14637151011035598}, timestamp = {Thu, 18 Jun 2020 22:06:45 +0200}, biburl = {https://dblp.org/rec/journals/bpmj/LacerdaCR10.bib}, bibsource = {dblp computer science bibliography, https://dblp.org} }
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