BibTeX record journals/bell/ChenHVCS14

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@article{DBLP:journals/bell/ChenHVCS14,
  author       = {Sining Chen and
                  Tin Kam Ho and
                  Avinash Vyas and
                  Jin Cao and
                  Jeffrey Spiess},
  title        = {A Multi-Layer Dynamic Model for Customer Experience Analytics},
  journal      = {Bell Labs Tech. J.},
  volume       = {18},
  number       = {4},
  pages        = {19--32},
  year         = {2014},
  url          = {https://doi.org/10.1002/bltj.21643},
  doi          = {10.1002/BLTJ.21643},
  timestamp    = {Thu, 27 Feb 2020 19:50:36 +0100},
  biburl       = {https://dblp.org/rec/journals/bell/ChenHVCS14.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
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