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BibTeX record conf/wsc/ThionganeCL15
@inproceedings{DBLP:conf/wsc/ThionganeCL15, author = {Mamadou Thiongane and Wyean Chan and Pierre L'Ecuyer}, title = {Waiting time predictors for multi-skill call centers}, booktitle = {Proceedings of the 2015 Winter Simulation Conference, Huntington Beach, CA, USA, December 6-9, 2015}, pages = {3073--3084}, publisher = {{IEEE/ACM}}, year = {2015}, url = {https://doi.org/10.1109/WSC.2015.7408410}, doi = {10.1109/WSC.2015.7408410}, timestamp = {Thu, 14 Oct 2021 10:15:12 +0200}, biburl = {https://dblp.org/rec/conf/wsc/ThionganeCL15.bib}, bibsource = {dblp computer science bibliography, https://dblp.org} }
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