BibTeX record conf/siguccs/ChaphalkarSFFM11

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@inproceedings{DBLP:conf/siguccs/ChaphalkarSFFM11,
  author       = {Nik Chaphalkar and
                  Brian Stawowy and
                  Sara Freidbank and
                  Javier Fern{\'{a}}ndez and
                  Amlan Mukherjee},
  editor       = {Elizabeth Wagnon and
                  John E. Bucher and
                  Terry Wolff},
  title        = {Developing service assessment metrics},
  booktitle    = {Proceedings of the {ACM} {SIGUCCS} Fall Conference on User Services
                  2011, San Diego, CA, USA, November 12-17, 2011},
  pages        = {1--6},
  publisher    = {{ACM}},
  year         = {2011},
  url          = {https://doi.org/10.1145/2070364.2070366},
  doi          = {10.1145/2070364.2070366},
  timestamp    = {Tue, 06 Nov 2018 16:58:11 +0100},
  biburl       = {https://dblp.org/rec/conf/siguccs/ChaphalkarSFFM11.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
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