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BibTeX record conf/seke/TrinkenreichSCS15
@inproceedings{DBLP:conf/seke/TrinkenreichSCS15, author = {Bianca Trinkenreich and Gleison Santos and Valdemar T. F. Confort and Fl{\'{a}}via Maria Santoro}, editor = {Haiping Xu}, title = {Toward using Business Process Intelligence to Support Incident Management Metrics Selection and Service Improvement}, booktitle = {The 27th International Conference on Software Engineering and Knowledge Engineering, {SEKE} 2015, Wyndham Pittsburgh University Center, Pittsburgh, PA, USA, July 6-8, 2015}, pages = {522--527}, publisher = {{KSI} Research Inc. and Knowledge Systems Institute Graduate School}, year = {2015}, url = {https://doi.org/10.18293/SEKE2015-110}, doi = {10.18293/SEKE2015-110}, timestamp = {Wed, 03 Feb 2021 08:31:39 +0100}, biburl = {https://dblp.org/rec/conf/seke/TrinkenreichSCS15.bib}, bibsource = {dblp computer science bibliography, https://dblp.org} }
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