BibTeX record conf/seke/TrinkenreichSCS15

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@inproceedings{DBLP:conf/seke/TrinkenreichSCS15,
  author       = {Bianca Trinkenreich and
                  Gleison Santos and
                  Valdemar T. F. Confort and
                  Fl{\'{a}}via Maria Santoro},
  editor       = {Haiping Xu},
  title        = {Toward using Business Process Intelligence to Support Incident Management
                  Metrics Selection and Service Improvement},
  booktitle    = {The 27th International Conference on Software Engineering and Knowledge
                  Engineering, {SEKE} 2015, Wyndham Pittsburgh University Center, Pittsburgh,
                  PA, USA, July 6-8, 2015},
  pages        = {522--527},
  publisher    = {{KSI} Research Inc. and Knowledge Systems Institute Graduate School},
  year         = {2015},
  url          = {https://doi.org/10.18293/SEKE2015-110},
  doi          = {10.18293/SEKE2015-110},
  timestamp    = {Wed, 03 Feb 2021 08:31:39 +0100},
  biburl       = {https://dblp.org/rec/conf/seke/TrinkenreichSCS15.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
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