BibTeX record conf/pacis/ChenOW15

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@inproceedings{DBLP:conf/pacis/ChenOW15,
  author       = {Renee Rui Chen and
                  Carol Xiaojuan Ou and
                  Wei Wang},
  editor       = {Atreyi Kankanhalli and
                  Andrew Burton{-}Jones and
                  Thompson S. H. Teo},
  title        = {Moving Beyond the Direct Impact of Using {CRM} Systems on Frontline
                  Employees' Service Performance: The Mediating Role of Adaptive Behavior},
  booktitle    = {19th Pacific Asia Conference on Information Systems, {PACIS} 2015,
                  Singapore, July 5-9, 2015},
  pages        = {165},
  year         = {2015},
  url          = {http://aisel.aisnet.org/pacis2015/165},
  timestamp    = {Sat, 25 Jul 2020 17:15:11 +0200},
  biburl       = {https://dblp.org/rec/conf/pacis/ChenOW15.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
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