BibTeX record conf/cikm/ParkG09

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@inproceedings{DBLP:conf/cikm/ParkG09,
  author    = {Youngja Park and
               Stephen C. Gates},
  editor    = {David Wai{-}Lok Cheung and
               Il{-}Yeol Song and
               Wesley W. Chu and
               Xiaohua Hu and
               Jimmy J. Lin},
  title     = {Towards real-time measurement of customer satisfaction using automatically
               generated call transcripts},
  booktitle = {Proceedings of the 18th {ACM} Conference on Information and Knowledge
               Management, {CIKM} 2009, Hong Kong, China, November 2-6, 2009},
  pages     = {1387--1396},
  publisher = {{ACM}},
  year      = {2009},
  url       = {https://doi.org/10.1145/1645953.1646128},
  doi       = {10.1145/1645953.1646128},
  timestamp = {Tue, 06 Nov 2018 16:57:48 +0100},
  biburl    = {https://dblp.org/rec/conf/cikm/ParkG09.bib},
  bibsource = {dblp computer science bibliography, https://dblp.org}
}
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