BibTeX record conf/bpm/BuijsBH19

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@inproceedings{DBLP:conf/bpm/BuijsBH19,
  author       = {Joos C. A. M. Buijs and
                  Rick F. M. Bergmans and
                  Rachied El Hasnaoui},
  editor       = {Jan vom Brocke and
                  Jan Mendling and
                  Michael Rosemann},
  title        = {Customer journey analysis at a financial services provider using self
                  service and data hub concepts},
  booktitle    = {Proceedings of the Industry Forum at {BPM} 2019 co-located with 17th
                  International Conference on Business Process Management {(BPM} 2019),
                  Vienna, Austria, September 1-6, 2019},
  series       = {{CEUR} Workshop Proceedings},
  volume       = {2428},
  pages        = {25--36},
  publisher    = {CEUR-WS.org},
  year         = {2019},
  url          = {https://ceur-ws.org/Vol-2428/paper3.pdf},
  timestamp    = {Fri, 10 Mar 2023 16:22:55 +0100},
  biburl       = {https://dblp.org/rec/conf/bpm/BuijsBH19.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

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