BibTeX record conf/bled/SimonsRLWHHK11

download as .bib file

@inproceedings{DBLP:conf/bled/SimonsRLWHHK11,
  author    = {Luuk P. A. Simons and
               Mark de Reuver and
               David J. Langley and
               Roelien Attema{-}van Waas and
               Maarten C. Hoeve and
               Femke Hulsbergen and
               Nicole de Koning},
  title     = {Web vs Phone based Service Experiences: Effects of Emotions on Customer
               Satisfaction Across Sectors},
  booktitle = {24th Bled eConference: eFuture Creating Solutions for the Individual,
               Organisations and Society, Bled, Slovenia, June 12-15, 2011},
  pages     = {52},
  year      = {2011},
  crossref  = {DBLP:conf/bled/2011},
  url       = {http://aisel.aisnet.org/bled2011/52},
  timestamp = {Sat, 26 Nov 2016 17:47:36 +0100},
  biburl    = {https://dblp.org/rec/bib/conf/bled/SimonsRLWHHK11},
  bibsource = {dblp computer science bibliography, https://dblp.org}
}
@proceedings{DBLP:conf/bled/2011,
  title     = {24th Bled eConference: eFuture Creating Solutions for the Individual,
               Organisations and Society, Bled, Slovenia, June 12-15, 2011},
  year      = {2011},
  url       = {http://aisel.aisnet.org/bled2011/},
  timestamp = {Sat, 26 Nov 2016 17:47:36 +0100},
  biburl    = {https://dblp.org/rec/bib/conf/bled/2011},
  bibsource = {dblp computer science bibliography, https://dblp.org}
}
maintained by Schloss Dagstuhl LZI, founded at University of Trier