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Hua Fan 0003

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affiliation: Shanghai International Studies University, School of Business and Management, China

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2020 – today

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2022
[j2]
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Hua Fan, Wei Gao, Bing Han:
How does (im)balanced acceptance of robots between customers and frontline employees affect hotels' service quality? Comput. Hum. Behav. 133: 107287 (2022)
2021
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Wei Gao, Hua Fan:
Omni-Channel Customer Experience (In)Consistency and Service Success: A Study Based on Polynomial Regression Analysis. J. Theor. Appl. Electron. Commer. Res. 16(6): 1997-2013 (2021)

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