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Alvina Lee Hui Shan

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2024
[c6]
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Alvina Lee Hui Shan, Venky Shankararaman, Eng Lieh Ouh:
Enhancing Government Service Delivery: A Case Study of ACQAR Implementation and Lessons Learned from ChatGPT Integration in a Singapore Government Agency. DG.O 2024: 645-653
2023
[c5]
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Alvina Lee Hui Shan, Venky Shankararaman, Eng Lieh Ouh:
Extending the Horizon by Empowering Government Customer Service Officers with ACQAR for Enhanced Citizen Service Delivery. IEEE Big Data 2023: 1952-1958
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Alvina Lee Hui Shan, Venky Shankararaman, Eng Lieh Ouh:
Vision Paper: Advancing of AI Explainability for the Use of ChatGPT in Government Agencies - Proposal of A 4-Step Framework. IEEE Big Data 2023: 5852-5856
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Alvina Lee Hui Shan, Venky Shankararaman, Ouh Eng Lieh:
Learnings from Implementing a Pilot Hybrid Question Answering System for a Government Agency in Singapore. HICSS 2023: 1910-1919
2022
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Alvina Lee Hui Shan, Venky Shankararaman, Eng Lieh Ouh:
Implementation of Empath X SLA predictive tool for a Government Agency in Singapore. IEEE Big Data 2022: 2297-2304
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Alvina Lee Hui Shan, Venky Shankararaman, Eng Lieh Ouh:
Learnings from a Pilot Hybrid Question Answering System: CQAS: Case Study based on a Singapore Government Agency's Customer Service Centre. DG.O 2022: 437-439

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