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Luce Drouet

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2024
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Luce Drouet, Kerstin Bongard-Blanchy, Carine Lallemand:
Development of the Empathy in Design Scale: Measuring Employees' Empathy Toward Users in Service Design. Interact. Comput. 36(5): 313-334 (2024)
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Luce Drouet, Carine Lallemand:
Empathy in Service Design: Prompting Employees' Empathy with Users through Love and Breakup Declarations. CHIWORK 2024: 19:1-19:14
2023
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Luce Drouet, Wo Meijer, Aisling Ann O'Kane, Aneesha Singh, Thiemo Wambsganss, Andrea Mauri, Himanshu Verma:
The EmpathiCH Workshop: Unraveling Empathy-Centric Design. CHI Extended Abstracts 2023: 366:1-366:7
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Luce Drouet, Froukje Sleeswijk Visser, Carine Lallemand:
Using Empathy-Centric Design in Industry: Reflections from the UX Researcher, the Client, and the Method Expert. EMPATHICH 2023: 10:1-10:9
2022
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Carine Lallemand, Jessie Lauret, Luce Drouet:
Physical Journey Maps: Staging Users' Experiences to Increase Stakeholders' Empathy towards Users. CHI Extended Abstracts 2022: 344:1-344:7
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Luce Drouet, Kerstin Bongard-Blanchy, Vincent Koenig, Carine Lallemand:
Empathy in Design Scale: Development and Initial Insights. CHI Extended Abstracts 2022: 373:1-373:7

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