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Books and Theses
- 2023
[b1]Mathis Poser:
Hybrid Service Delivery - Purposeful Integration and Design of Artificial Intelligence for the Automation and Augmentation of Online Service Encounters. University of Hamburg, Germany, 2023
Journal Articles
- 2023
- [j2]Tom Lewandowski
, Emir Kucevic, Stephan Leible, Mathis Poser, Tilo Böhmann:
Enhancing conversational agents for successful operation: A multi-perspective evaluation approach for continuous improvement. Electron. Mark. 33(1): 39 (2023) - 2022
- [j1]Mathis Poser, Gerrit C. Küstermann, Navid Tavanapour, Eva A. C. Bittner:
Design and Evaluation of a Conversational Agent for Facilitating Idea Generation in Organizational Innovation Processes. Inf. Syst. Frontiers 24(3): 771-796 (2022)
Conference and Workshop Papers
- 2023
- [c12]Mathis Poser, Hauke K. Hörhold, Eva A. C. Bittner:
May the Guide Be With You: CA-facilitated Information Elicitation to Prevent Service Failure. ECIS 2023 - [c11]Tom Lewandowski, Mathis Poser, Emir Kucevic, Marvin Heuer, Jannis Hellmich, Michael Raykhlin, Stefan Blum, Tilo Böhmann:
Leveraging the Potential of Conversational Agents: Quality Criteria for the Continuous Evaluation and Improvement. HICSS 2023: 3444-3453 - 2022
- [c10]Mathis Poser, Christina Wiethof, Debayan Banerjee, Varun Shankar Subramanian, Richard Paucar, Eva A. C. Bittner:
Let's Team Up with AI! Toward a Hybrid Intelligence System for Online Customer Service. DESRIST 2022: 142-153 - [c9]Mathis Poser, Christina Wiethof, Eva A. C. Bittner:
Integration of AI into Customer Service: A Taxonomy to Inform Design Decisions. ECIS 2022 - [c8]Mathis Poser, Talissa Hackbarth, Eva A. C. Bittner:
Don't Throw It Over the Fence! Toward Effective Handover from Conversational Agents to Service Employees. HCI (3) 2022: 531-545 - [c7]Mahei Manhai Li, Christoph Peters, Mathis Poser, Karen Eilers, Edona Elshan:
ICT-enabled job crafting: How Business Unit Developers use Low-code Development Platforms to craft jobs. ICIS 2022 - [c6]Christina Wiethof, Mathis Poser, Eva A. C. Bittner:
Design and Evaluation of an Employee-Facing Conversational Agent in Online Customer Service. PACIS 2022: 25 - 2021
- [c5]Mathis Poser, Sukhpreet Singh, Eva A. C. Bittner:
Hybrid Service Recovery: Design for Seamless Inquiry Handovers between Conversational Agents and Human Service Agents. HICSS 2021: 1-10 - [c4]Mathis Poser, Eva A. C. Bittner:
(Re)Designing IT Support: How Embedded and Conversational AI Can Augment Technical Support Work. ICIS 2021 - 2020
- [c3]Mathis Poser, Eva A. C. Bittner:
Hybrid Teamwork: Consideration of Teamwork Concepts to Reach Naturalistic Interaction between Humans and Conversational Agents. Wirtschaftsinformatik (Zentrale Tracks) 2020: 83-98 - 2019
- [c2]Navid Tavanapour, Mathis Poser, Eva A. C. Bittner:
Supporting the Idea Generation Process in Citizen Participation - toward an Interactive System with a Conversational Agent as Facilitator. ECIS 2019 - [c1]Mathis Poser, Gerrit C. Küstermann, Eva A. C. Bittner:
Citizen E-Participation: Bringing the "E" to Facilitated Workshops. HICSS 2019: 1-10
Informal and Other Publications
- 2023
- [i1]Debayan Banerjee, Mathis Poser, Christina Wiethof, Varun Shankar Subramanian, Richard Paucar, Eva A. C. Bittner, Chris Biemann:
A system for Human-AI collaboration for Online Customer Support. CoRR abs/2301.12158 (2023)
Coauthor Index
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