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Zyad M. Alzaydi

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2018
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Zyad M. Alzaydi, Ali Al-Hajla, Bang Nguyen, Chanaka Jayawardhena:
A review of service quality and service delivery: Towards a customer co-production and customer-integration approach. Bus. Process. Manag. J. 24(1): 295-328 (2018)

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