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Ulrich Gnewuch

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Books and Theses

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2020
[b1]
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Ulrich Gnewuch:
Social cues in human-chatbot interaction. Karlsruhe Institute of Technology, Germany, 2020

Journal Articles

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2024
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Ulrich Gnewuch, Stefan Morana, Oliver Hinz, Ralf Kellner, Alexander Maedche:
More Than a Bot? The Impact of Disclosing Human Involvement on Customer Interactions with Hybrid Service Agents. Inf. Syst. Res. 35(3): 936-955 (2024)
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Dörte Schulte-Derne, Ulrich Gnewuch:
Translating AI Ethics Principles into Practice to Support Robotic Process Automation Implementation. MIS Q. Executive 23(2): 6 (2024)
2023
[j7]
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Marcel Ruoff, Ulrich Gnewuch, Alexander Maedche, Benjamin Scheibehenne:
Designing Conversational Dashboards for Effective Use in Crisis Response. J. Assoc. Inf. Syst. 24(6): 7 (2023)
2022
[j6]
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Ulrich Gnewuch, Stefan Morana, Marc T. P. Adam, Alexander Maedche:
Opposing Effects of Response Time in Human-Chatbot Interaction. Bus. Inf. Syst. Eng. 64(6): 773-791 (2022)
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Ulrich Gnewuch, Marcel Ruoff, Christian Peukert, Alexander Maedche:
Multiexperience. Bus. Inf. Syst. Eng. 64(6): 813-823 (2022)
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Ivo Benke, Ulrich Gnewuch, Alexander Maedche:
Understanding the impact of control levels over emotion-aware chatbots. Comput. Hum. Behav. 129: 107122 (2022)
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Rangina Ahmad, Dominik Siemon, Ulrich Gnewuch, Susanne Robra-Bissantz:
Designing Personality-Adaptive Conversational Agents for Mental Health Care. Inf. Syst. Frontiers 24(3): 923-943 (2022)
2019
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Jasper Feine, Ulrich Gnewuch, Stefan Morana, Alexander Maedche:
A Taxonomy of Social Cues for Conversational Agents. Int. J. Hum. Comput. Stud. 132: 138-161 (2019)
2017
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Stefan Morana, Celina Friemel, Ulrich Gnewuch, Alexander Maedche, Jella Pfeiffer:
Interaktion mit smarten Systemen - Aktueller Stand und zukünftige Entwicklungen im Bereich der Nutzerassistenz. Wirtschaftsinformatik Manag. 9(5): 42-51 (2017)

Conference and Workshop Papers

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2024
[c28]
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Till Carlo Schelhorn, Ulrich Gnewuch, Alexander Maedche:
Designing a Large Language Model Based Open Data Assistant for Effective Use. DESRIST 2024: 398-411
2023
[c27]
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Timo Strohmann, Dominik Siemon, Edona Elshan, Ulrich Gnewuch:
Design Principles in Information Systems Research: Trends in Construction and Formulation. AMCIS 2023
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Leon Hanschmann, Ulrich Gnewuch, Alexander Maedche:
Saleshat: A LLM-Based Social Robot for Human-Like Sales Conversations. CONVERSATIONS 2023: 61-76
[c25]
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Daniel Schloß, Juan D. G. Espitia, Ulrich Gnewuch:
Designing a Conversation Mining System for Customer Service Chatbots. ECIS 2023
[c24]
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Marvin Braun, Maike Greve, Ulrich Gnewuch:
The New Dream Team? A Review of Human-AI Collaboration Research From a Human Teamwork Perspective. ICIS 2023
[c23]
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Daniel Schloß, Ulrich Gnewuch, Alexander Maedche:
Towards Designing a NLU Model Improvement System for Customer Service Chatbots. Wirtschaftsinformatik 2023: 96
2022
[c22]
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Florian Onur Kuhlmeier, Ulrich Gnewuch, Stefan Lüttke, Eva-Lotta Brakemeier, Alexander Mädche:
A Personalized Conversational Agent to Treat Depression in Youth and Young Adults - A Transdisciplinary Design Science Research Project. DESRIST 2022: 30-41
[c21]
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Ulrich Gnewuch, Alexander Maedche:
Toward a Method for Reviewing Software Artifacts from Practice. DESRIST 2022: 337-350
[c20]
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Fabian Reinkemeier, Ulrich Gnewuch:
Designing Effective Conversational Repair Strategies for Chatbots. ECIS 2022
[c19]
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Rangina Ahmad, Dominik Siemon, Ulrich Gnewuch, Susanne Robra-Bissantz:
A Framework of Personality Cues for Conversational Agents. HICSS 2022: 1-10
[c18]
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Fabian Reinkemeier, Ulrich Gnewuch:
Match or Mismatch? How Matching Personality and Gender between Voice Assistants and Users Affects Trust in Voice Commerce. HICSS 2022: 1-10
[c17]
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Saskia Haug, Marcel Ruoff, Ulrich Gnewuch:
The Impact of Conversational Assistance on the Effective Use of Forecasting Support Systems: A Framed Field Experiment. ICIS 2022
[c16]
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Fabian Reinkemeier, Ulrich Gnewuch, Waldemar Toporowski:
Can Humanizing Voice Assistants Unleash the Potential of Voice Commerce? ICIS 2022
[c15]
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Daniel Schloß, Ulrich Gnewuch, Alexander Maedche:
Towards Designing a Conversation Mining System for Customer Service Chatbots. ICIS 2022
[c14]
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Leon Hanschmann, Ulrich Gnewuch, Alexander Maedche:
BotOrNot: A Platform for Conducting Experiments with Undisclosed Chat Agents. MuC 2022: 618-621
2021
[c13]
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Rangina Ahmad, Dominik Siemon, Ulrich Gnewuch, Susanne Robra-Bissantz:
The Benefits and Caveats of Personality-Adaptive Conversational Agents in Mental Health Care. AMCIS 2021
[c12]
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Marcel Ruoff, Ulrich Gnewuch:
Designing Conversational Dashboards for Effective Use in Crisis Response. ECIS 2021
[c11]
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Marcel Ruoff, Ulrich Gnewuch:
Designing Multimodal BI&A Systems for Co-Located Team Interactions. ECIS 2021
[c10]
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Anja Seiffer, Ulrich Gnewuch, Alexander Maedche:
Understanding Employee Responses to Software Robots: A Systematic Literature Review. ICIS 2021
2020
[c9]
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Ulrich Gnewuch, Meng Yu, Alexander Maedche:
The Effect of Perceived Similarity in Dominance on Customer Self-Disclosure to Chatbots in Conversational Commerce. ECIS 2020
[c8]
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Stefan Morana, Ulrich Gnewuch, Dominik Jung, Carsten Granig:
The Effect of Anthropomorphism on Investment Decision-Making with Robo-Advisor Chatbots. ECIS 2020
2019
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Jasper Feine, Ulrich Gnewuch, Stefan Morana, Alexander Maedche:
Gender Bias in Chatbot Design. CONVERSATIONS 2019: 79-93
[c6]
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Jasper Feine, Stefan Morana, Ulrich Gnewuch:
Measuring Service Encounter Satisfaction with Customer Service Chatbots using Sentiment Analysis. Wirtschaftsinformatik 2019: 1115-1129
2018
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Ulrich Gnewuch, Stefan Morana, Carl Simon Heckmann, Alexander Maedche:
Designing Conversational Agents for Energy Feedback. DESRIST 2018: 18-33
[c4]
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Ulrich Gnewuch, Stefan Morana, Marc T. P. Adam, Alexander Maedche:
Faster is Not Always Better: Understanding the Effect of Dynamic Response Delays in Human-Chatbot Interaction. ECIS 2018: 113
2017
[c3]
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Nils Bergmann, Silvia Schacht, Ulrich Gnewuch, Alexander Mädche:
Understanding the Influence of Personality Traits on Gamification: The Role of Avatars in Energy Saving Tasks. ICIS 2017
[c2]
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Ulrich Gnewuch, Stefan Morana, Alexander Mädche:
Towards Designing Cooperative and Social Conversational Agents for Customer Service. ICIS 2017
2016
[c1]
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Ulrich Gnewuch, Phillip Haake, Benjamin Müller, Alexander Mädche:
The Effect of Learning on the Effective Use of Enterprise Systems. ICIS 2016

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