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Jaap van Nes

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2014
[j1]
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Tibert Verhagen, Jaap van Nes, Frans Feldberg, Willemijn van Dolen:
Virtual Customer Service Agents: Using Social Presence and Personalization to Shape Online Service Encounters. J. Comput. Mediat. Commun. 19(3): 529-545 (2014)

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