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Glenn Fung

Name: dblp XML data dump
Creator: Schloss Dagstuhl - Leibniz Center for Informatics
Published: 1993
License: https://creativecommons.org/publicdomain/zero/1.0/
Keywords: dblp, XML, computer science, scholarly publications, metadata

◀ ▶ joint publications with Joseph Bockhorst

> Home > Persons > Glenn Fung

Publications

2021
[i13]
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  - electronic edition @ arxiv.org (open access)
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  dblp key:
  - journals/corr/abs-2102-00420
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  persistent URL:
  - https://dblp.org/rec/journals/corr/abs-2102-00420
Teja Kanchinadam, Zihang Meng, Joseph Bockhorst, Vikas Singh, Glenn Fung:
Graph Neural Networks to Predict Customer Satisfaction Following Interactions with a Corporate Call Center. CoRR abs/2102.00420 (2021)
2020
[j20]
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  dblp key:
  - journals/widm/QaziTKBF20
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  persistent URL:
  - https://dblp.org/rec/journals/widm/QaziTKBF20
Maleeha Qazi, Kaya Tollas, Teja Kanchinadam, Joseph Bockhorst, Glenn Fung:
Designing and deploying insurance recommender systems using machine learning. WIREs Data Mining Knowl. Discov. 10(4) (2020)
2019
[c52]
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  dblp key:
  - conf/aaai/BockhorstCF19
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  persistent URL:
  - https://dblp.org/rec/conf/aaai/BockhorstCF19
Joseph Bockhorst, Devin Conathan, Glenn Moo Fung:
Probabilistic-Logic Bots for Efficient Evaluation of Business Rules Using Conversational Interfaces. AAAI 2019: 9422-9427
2018
[c47]
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  dblp key:
  - conf/icmla/KanchinadamQBMM18
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  persistent URL:
  - https://dblp.org/rec/conf/icmla/KanchinadamQBMM18
Teja Kanchinadam, Maleeha Qazi, Joseph Bockhorst, Mary Y. Morell, Katie J. Meissner, Glenn Fung:
Using Discriminative Graphical Models for Insurance Recommender Systems. ICMLA 2018: 421-428
2017
[c46]
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  dblp key:
  - conf/pkdd/BockhorstYPF17
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  persistent URL:
  - https://dblp.org/rec/conf/pkdd/BockhorstYPF17
Joseph Bockhorst, Shi Yu, Luisa F. Polanía, Glenn Fung:
Predicting Self-reported Customer Satisfaction of Interactions with a Corporate Call Center. ECML/PKDD (3) 2017: 179-190
2016
[c44]
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  dblp key:
  - conf/icmla/BockhorstWGQSF16
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  persistent URL:
  - https://dblp.org/rec/conf/icmla/BockhorstWGQSF16
Joe Bockhorst, Yingjian Wang, Sukrat Gupta, Maleeha Qazi, Mingju Sun, Glenn Fung:
Using Temporal Discovery and Data-Driven Journey-Maps to Predict Customer Satisfaction. ICMLA 2016: 846-852

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