BibTeX records: Roelien Attema-van Waas

download as .bib file

@inproceedings{DBLP:conf/bled/SimonsRLWHHK11,
  author       = {Luuk P. A. Simons and
                  Mark de Reuver and
                  David J. Langley and
                  Roelien Attema{-}van Waas and
                  Maarten C. Hoeve and
                  Femke Hulsbergen and
                  Nicole de Koning},
  title        = {Web vs Phone based Service Experiences: Effects of Emotions on Customer
                  Satisfaction Across Sectors},
  booktitle    = {24th Bled eConference: eFuture Creating Solutions for the Individual,
                  Organisations and Society, Bled, Slovenia, June 12-15, 2011},
  pages        = {52},
  year         = {2011},
  url          = {http://aisel.aisnet.org/bled2011/52},
  timestamp    = {Sat, 26 Nov 2016 17:47:36 +0100},
  biburl       = {https://dblp.org/rec/conf/bled/SimonsRLWHHK11.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
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