BibTeX records: Yixin Diao

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@proceedings{DBLP:conf/cnsm/2019,
  editor       = {Hanan Lutfiyya and
                  Yixin Diao and
                  Nur Zincir{-}Heywood and
                  R{\'{e}}mi Badonnel and
                  Edmundo R. M. Madeira},
  title        = {15th International Conference on Network and Service Management, {CNSM}
                  2019, Halifax, NS, Canada, October 21-25, 2019},
  publisher    = {{IEEE}},
  year         = {2019},
  url          = {https://ieeexplore.ieee.org/xpl/conhome/8977268/proceeding},
  isbn         = {978-3-903176-24-9},
  timestamp    = {Fri, 08 Dec 2023 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/cnsm/2019.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ibmrd/KloecknerAAABDD18,
  author       = {Kristof Kloeckner and
                  Constantin Adam and
                  Nikos Anerousis and
                  Naga Ayachitula and
                  Muhammed Fatih Bulut and
                  Gargi Dasgupta and
                  Yu Deng and
                  Yixin Diao and
                  Nicholas C. Fuller and
                  Sandeep Gopisetty and
                  Milton Hernandez and
                  Jinho Hwang and
                  Pietro Iannucci and
                  Anup K. Kalia and
                  Giovanni Lanfranchi and
                  David Lanyi and
                  Heiko Ludwig and
                  A. Mahamuni and
                  Ruchi Mahindru and
                  Fan Jing Meng and
                  Hamid R. Motahari Nezhad and
                  Karin Murthy and
                  Taiga Nakamura and
                  Amit M. Paradkar and
                  Dennis A. Perpetua and
                  Birgit Pfitzmann and
                  Daniela Rosu and
                  Larisa Shwartz and
                  Zhong Su and
                  Maheswaran Surendra and
                  Shu Tao and
                  Hagen V{\"{o}}lzer and
                  Maja Vukovic and
                  Dorothea Wiesmann and
                  S. Wozniak and
                  Gary Wright and
                  Jin Xiao and
                  Sai Zeng},
  title        = {Building a cognitive platform for the managed {IT} services lifecycle},
  journal      = {{IBM} J. Res. Dev.},
  volume       = {62},
  number       = {1},
  pages        = {8:1--8:11},
  year         = {2018},
  url          = {https://doi.org/10.1147/JRD.2017.2770642},
  doi          = {10.1147/JRD.2017.2770642},
  timestamp    = {Fri, 05 Aug 2022 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ibmrd/KloecknerAAABDD18.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/tnsm/CasaleDMRZ18,
  author       = {Giuliano Casale and
                  Yixin Diao and
                  Marco Mellia and
                  Rajiv Ranjan and
                  Nur Zincir{-}Heywood},
  title        = {Guest Editorial: Special Section on Advances in Big Data Analytics
                  for Management},
  journal      = {{IEEE} Trans. Netw. Serv. Manag.},
  volume       = {15},
  number       = {1},
  pages        = {10--12},
  year         = {2018},
  url          = {https://doi.org/10.1109/TNSM.2018.2806897},
  doi          = {10.1109/TNSM.2018.2806897},
  timestamp    = {Fri, 08 Dec 2023 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/journals/tnsm/CasaleDMRZ18.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/noms/Diao018,
  author       = {Yixin Diao and
                  Daniela Rosu},
  title        = {Improving response accuracy for classification- based conversational
                  {IT} services},
  booktitle    = {2018 {IEEE/IFIP} Network Operations and Management Symposium, {NOMS}
                  2018, Taipei, Taiwan, April 23-27, 2018},
  pages        = {1--15},
  publisher    = {{IEEE}},
  year         = {2018},
  url          = {https://doi.org/10.1109/NOMS.2018.8406138},
  doi          = {10.1109/NOMS.2018.8406138},
  timestamp    = {Wed, 16 Oct 2019 14:14:54 +0200},
  biburl       = {https://dblp.org/rec/conf/noms/Diao018.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ijnm/DiaoZ17,
  author       = {Yixin Diao and
                  Nur Zincir{-}Heywood},
  title        = {Big data analytics for network and service management},
  journal      = {Int. J. Netw. Manag.},
  volume       = {27},
  number       = {4},
  year         = {2017},
  url          = {https://doi.org/10.1002/nem.1974},
  doi          = {10.1002/NEM.1974},
  timestamp    = {Fri, 08 Dec 2023 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/journals/ijnm/DiaoZ17.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/jnsm/DiaoS17,
  author       = {Yixin Diao and
                  Larisa Shwartz},
  title        = {Building Automated Data Driven Systems for {IT} Service Management},
  journal      = {J. Netw. Syst. Manag.},
  volume       = {25},
  number       = {4},
  pages        = {848--883},
  year         = {2017},
  url          = {https://doi.org/10.1007/s10922-017-9430-3},
  doi          = {10.1007/S10922-017-9430-3},
  timestamp    = {Thu, 24 Sep 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/jnsm/DiaoS17.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ibmrd/DiaoJLRS16,
  author       = {Yixin Diao and
                  Ea{-}Ee Jan and
                  Ying Li and
                  Daniela Rosu and
                  Anca Sailer},
  title        = {Service analytics for {IT} service management},
  journal      = {{IBM} J. Res. Dev.},
  volume       = {60},
  number       = {2-3},
  year         = {2016},
  url          = {https://doi.org/10.1147/JRD.2016.2520620},
  doi          = {10.1147/JRD.2016.2520620},
  timestamp    = {Mon, 30 Aug 2021 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ibmrd/DiaoJLRS16.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/tnsm/CasaleDLOR16,
  author       = {Giuliano Casale and
                  Yixin Diao and
                  Hanan Lutfiyya and
                  Philippe Owezarski and
                  Danny Raz},
  title        = {Guest Editors' Introduction: Special Issue on Big Data Analytics for
                  Management},
  journal      = {{IEEE} Trans. Netw. Serv. Manag.},
  volume       = {13},
  number       = {3},
  pages        = {578--580},
  year         = {2016},
  url          = {https://doi.org/10.1109/TNSM.2016.2599509},
  doi          = {10.1109/TNSM.2016.2599509},
  timestamp    = {Thu, 23 Jun 2022 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/tnsm/CasaleDLOR16.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/icac/Diao16,
  author       = {Yixin Diao},
  editor       = {Samuel Kounev and
                  Holger Giese and
                  Jie Liu},
  title        = {Building Autonomic Systems for {IT} Service Management},
  booktitle    = {2016 {IEEE} International Conference on Autonomic Computing, {ICAC}
                  2016, Wuerzburg, Germany, July 17-22, 2016},
  pages        = {3},
  publisher    = {{IEEE} Computer Society},
  year         = {2016},
  url          = {https://doi.org/10.1109/ICAC.2016.63},
  doi          = {10.1109/ICAC.2016.63},
  timestamp    = {Fri, 24 Mar 2023 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/icac/Diao16.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/noms/DiaoSJ16,
  author       = {Yixin Diao and
                  Ronnie Sarkar and
                  Ea{-}Ee Jan},
  editor       = {Sema Oktug and
                  Mehmet Ulema and
                  Cicek Cavdar and
                  Lisandro Zambenedetti Granville and
                  Carlos Raniery Paula dos Santos},
  title        = {Optimizing {ATM} cash flow network management},
  booktitle    = {2016 {IEEE/IFIP} Network Operations and Management Symposium, {NOMS}
                  2016, Istanbul, Turkey, April 25-29, 2016},
  pages        = {1073--1078},
  publisher    = {{IEEE}},
  year         = {2016},
  url          = {https://doi.org/10.1109/NOMS.2016.7502963},
  doi          = {10.1109/NOMS.2016.7502963},
  timestamp    = {Wed, 16 Oct 2019 14:14:54 +0200},
  biburl       = {https://dblp.org/rec/conf/noms/DiaoSJ16.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/interfaces/DiaoHNW15,
  author       = {Yixin Diao and
                  Aliza R. Heching and
                  David M. Northcutt and
                  Rodney Wallace},
  title        = {Service-Delivery Modeling and Optimization},
  journal      = {Interfaces},
  volume       = {45},
  number       = {3},
  pages        = {243--259},
  year         = {2015},
  url          = {https://doi.org/10.1287/inte.2014.0783},
  doi          = {10.1287/INTE.2014.0783},
  timestamp    = {Sat, 27 May 2017 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/interfaces/DiaoHNW15.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/cnsm/DiaoS15,
  author       = {Yixin Diao and
                  Larisa Shwartz},
  editor       = {Mauro Tortonesi and
                  J{\"{u}}rgen Sch{\"{o}}nw{\"{a}}lder and
                  Edmundo Roberto Mauro Madeira and
                  Corinna Schmitt and
                  Joan Serrat},
  title        = {Modeling service variability in complex service delivery operations},
  booktitle    = {11th International Conference on Network and Service Management, {CNSM}
                  2015, Barcelona, Spain, November 9-13, 2015},
  pages        = {265--269},
  publisher    = {{IEEE} Computer Society},
  year         = {2015},
  url          = {https://doi.org/10.1109/CNSM.2015.7367369},
  doi          = {10.1109/CNSM.2015.7367369},
  timestamp    = {Fri, 24 Mar 2023 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/cnsm/DiaoS15.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/tnsm/DiaoLSN14,
  author       = {Yixin Diao and
                  Linh Lam and
                  Larisa Shwartz and
                  David M. Northcutt},
  title        = {Modeling the Impact of Service Level Agreements During Service Engagement},
  journal      = {{IEEE} Trans. Netw. Serv. Manag.},
  volume       = {11},
  number       = {4},
  pages        = {431--440},
  year         = {2014},
  url          = {https://doi.org/10.1109/TNSM.2014.2378779},
  doi          = {10.1109/TNSM.2014.2378779},
  timestamp    = {Thu, 27 Aug 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/tnsm/DiaoLSN14.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/cnsm/DiaoD14,
  author       = {Yixin Diao and
                  Gargi Dasgupta},
  editor       = {Danny Raz and
                  Michele Nogueira and
                  Edmundo Roberto Mauro Madeira and
                  Brendan Jennings and
                  Lisandro Zambenedetti Granville and
                  Luciano Paschoal Gaspary},
  title        = {Optimizing organizational design in complex service delivery systems},
  booktitle    = {10th International Conference on Network and Service Management, {CNSM}
                  2014 and Workshop, Rio de Janeiro, Brazil, November 17-21, 2014},
  pages        = {154--162},
  publisher    = {{IEEE} Computer Society},
  year         = {2014},
  url          = {https://doi.org/10.1109/CNSM.2014.7014152},
  doi          = {10.1109/CNSM.2014.7014152},
  timestamp    = {Fri, 24 Mar 2023 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/cnsm/DiaoD14.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/noms/BranchDS14,
  author       = {Joel W. Branch and
                  Yixin Diao and
                  Larisa Shwartz},
  title        = {A framework for predicting service delivery efforts using {IT} infrastructure-to-incident
                  correlation},
  booktitle    = {2014 {IEEE} Network Operations and Management Symposium, {NOMS} 2014,
                  Krakow, Poland, May 5-9, 2014},
  pages        = {1--8},
  publisher    = {{IEEE}},
  year         = {2014},
  url          = {https://doi.org/10.1109/NOMS.2014.6838266},
  doi          = {10.1109/NOMS.2014.6838266},
  timestamp    = {Wed, 16 Oct 2019 14:14:54 +0200},
  biburl       = {https://dblp.org/rec/conf/noms/BranchDS14.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/noms/DiaoLSN14,
  author       = {Yixin Diao and
                  Linh Lam and
                  Larisa Shwartz and
                  David M. Northcutt},
  title        = {Predicting service delivery cost for non-standard service level agreements},
  booktitle    = {2014 {IEEE} Network Operations and Management Symposium, {NOMS} 2014,
                  Krakow, Poland, May 5-9, 2014},
  pages        = {1--9},
  publisher    = {{IEEE}},
  year         = {2014},
  url          = {https://doi.org/10.1109/NOMS.2014.6838265},
  doi          = {10.1109/NOMS.2014.6838265},
  timestamp    = {Fri, 19 May 2017 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/conf/noms/DiaoLSN14.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/cnsm/DiaoLSN13,
  author       = {Yixin Diao and
                  Linh Lam and
                  Larisa Shwartz and
                  David M. Northcutt},
  title        = {{SLA} impact modeling for service engagement},
  booktitle    = {Proceedings of the 9th International Conference on Network and Service
                  Management, {CNSM} 2013, Zurich, Switzerland, October 14-18, 2013},
  pages        = {185--188},
  publisher    = {{IEEE} Computer Society},
  year         = {2013},
  url          = {https://doi.org/10.1109/CNSM.2013.6727834},
  doi          = {10.1109/CNSM.2013.6727834},
  timestamp    = {Fri, 24 Mar 2023 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/cnsm/DiaoLSN13.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@proceedings{DBLP:conf/feedback/2013,
  editor       = {Yixin Diao and
                  Jie Liu and
                  Ming Zhao},
  title        = {8th International Workshop on Feedback Computing, San Jose, CA, USA,
                  June 25, 2013},
  publisher    = {{USENIX} Association},
  year         = {2013},
  url          = {https://www.usenix.org/conference/feedbackcomputing13},
  timestamp    = {Wed, 04 Jul 2018 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/conf/feedback/2013.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@proceedings{DBLP:conf/im/2013,
  editor       = {Filip De Turck and
                  Yixin Diao and
                  Choong Seon Hong and
                  Deep Medhi and
                  Ramin Sadre},
  title        = {2013 {IFIP/IEEE} International Symposium on Integrated Network Management
                  {(IM} 2013), Ghent, Belgium, May 27-31, 2013},
  publisher    = {{IEEE}},
  year         = {2013},
  url          = {https://ieeexplore.ieee.org/xpl/conhome/6560458/proceeding},
  isbn         = {978-1-4673-5229-1},
  timestamp    = {Wed, 16 Oct 2019 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/conf/im/2013.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/cnsm/LoewensternD12,
  author       = {David Loewenstern and
                  Yixin Diao},
  title        = {A dynamic request dispatching system for {IT} service management},
  booktitle    = {8th International Conference on Network and Service Management, {CNSM}
                  2012, Las Vegas, NV, USA, October 22-26, 2012},
  pages        = {271--275},
  publisher    = {{IEEE}},
  year         = {2012},
  url          = {https://ieeexplore.ieee.org/document/6380029/},
  timestamp    = {Sun, 08 Aug 2021 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/conf/cnsm/LoewensternD12.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/cnsm/DiaoH12,
  author       = {Yixin Diao and
                  Aliza Heching},
  title        = {Analysis of operational data to improve performance in service delivery
                  systems},
  booktitle    = {8th International Conference on Network and Service Management, {CNSM}
                  2012, Las Vegas, NV, USA, October 22-26, 2012},
  pages        = {302--308},
  publisher    = {{IEEE}},
  year         = {2012},
  url          = {https://ieeexplore.ieee.org/document/6380034/},
  timestamp    = {Sun, 08 Aug 2021 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/conf/cnsm/DiaoH12.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/noms/DiaoH12,
  author       = {Yixin Diao and
                  Aliza Heching},
  editor       = {Filip De Turck and
                  Luciano Paschoal Gaspary and
                  Deep Medhi},
  title        = {Closed loop performance management for service delivery systems},
  booktitle    = {2012 {IEEE} Network Operations and Management Symposium, {NOMS} 2012,
                  Maui, HI, USA, April 16-20, 2012},
  pages        = {61--69},
  publisher    = {{IEEE}},
  year         = {2012},
  url          = {https://doi.org/10.1109/NOMS.2012.6211883},
  doi          = {10.1109/NOMS.2012.6211883},
  timestamp    = {Wed, 16 Oct 2019 14:14:54 +0200},
  biburl       = {https://dblp.org/rec/conf/noms/DiaoH12.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ibmrd/WuTDW11,
  author       = {Haishan Wu and
                  Asser N. Tantawi and
                  Yixin Diao and
                  Wenjie Wang},
  title        = {Adaptive memory load management in cloud data centers},
  journal      = {{IBM} J. Res. Dev.},
  volume       = {55},
  number       = {6},
  pages        = {5},
  year         = {2011},
  url          = {https://doi.org/10.1147/JRD.2011.2170869},
  doi          = {10.1147/JRD.2011.2170869},
  timestamp    = {Fri, 13 Mar 2020 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/journals/ibmrd/WuTDW11.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/jnsm/DiaoLLB11,
  author       = {Yixin Diao and
                  Hanan Lutfiyya and
                  Noura Limam and
                  Raouf Boutaba},
  title        = {A Report on {CNSM} 2010},
  journal      = {J. Netw. Syst. Manag.},
  volume       = {19},
  number       = {1},
  pages        = {137--142},
  year         = {2011},
  url          = {https://doi.org/10.1007/s10922-010-9192-7},
  doi          = {10.1007/S10922-010-9192-7},
  timestamp    = {Thu, 24 Sep 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/jnsm/DiaoLLB11.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/cnsm/DiaoH11,
  author       = {Yixin Diao and
                  Aliza Heching},
  title        = {Staffing optimization in complex service delivery systems},
  booktitle    = {7th International Conference on Network and Service Management, {CNSM}
                  2011, Paris, France, October 24-28, 2011},
  pages        = {1--9},
  publisher    = {{IEEE}},
  year         = {2011},
  url          = {https://ieeexplore.ieee.org/document/6104024/},
  timestamp    = {Sun, 08 Aug 2021 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/conf/cnsm/DiaoH11.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/im/AnerousisDH11,
  author       = {Nikos Anerousis and
                  Yixin Diao and
                  Aliza Heching},
  editor       = {Nazim Agoulmine and
                  Claudio Bartolini and
                  Tom Pfeifer and
                  Declan O'Sullivan},
  title        = {The cost of service quality in {IT} Outsourcing},
  booktitle    = {Proceedings of the 12th {IFIP/IEEE} International Symposium on Integrated
                  Network Management, {IM} 2011, Dublin, Ireland, 23-27 May 2011},
  pages        = {773--784},
  publisher    = {{IEEE}},
  year         = {2011},
  url          = {https://doi.org/10.1109/INM.2011.5990600},
  doi          = {10.1109/INM.2011.5990600},
  timestamp    = {Wed, 17 May 2017 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/conf/im/AnerousisDH11.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/wsc/DiaoHNS11,
  author       = {Yixin Diao and
                  Aliza Heching and
                  David M. Northcutt and
                  George Stark},
  editor       = {S. Jain and
                  Roy R. Creasey Jr. and
                  Jan Himmelspach and
                  K. Preston White and
                  Michael C. Fu},
  title        = {Modeling a complex global service delivery system},
  booktitle    = {Winter Simulation Conference 2011, WSC'11, Phoenix, AZ, USA, December
                  11-14, 2011},
  pages        = {690--702},
  publisher    = {{IEEE}},
  year         = {2011},
  url          = {https://doi.org/10.1109/WSC.2011.6147797},
  doi          = {10.1109/WSC.2011.6147797},
  timestamp    = {Thu, 10 Jun 2021 22:18:04 +0200},
  biburl       = {https://dblp.org/rec/conf/wsc/DiaoHNS11.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/cnsm/LoewensternBDLW10,
  author       = {David Loewenstern and
                  Melissa J. Buco and
                  Yixin Diao and
                  Heiko Ludwig and
                  Christopher Ward},
  title        = {Dispatch tooling for global service delivery},
  booktitle    = {Proceedings of the 6th International Conference on Network and Service
                  Management, {CNSM} 2010, Niagara Falls, Canada, October 25-29, 2010},
  pages        = {402--405},
  publisher    = {{IEEE}},
  year         = {2010},
  url          = {https://doi.org/10.1109/CNSM.2010.5691244},
  doi          = {10.1109/CNSM.2010.5691244},
  timestamp    = {Wed, 16 Oct 2019 14:14:54 +0200},
  biburl       = {https://dblp.org/rec/conf/cnsm/LoewensternBDLW10.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/noms/AnerousisDH10,
  author       = {Nikos Anerousis and
                  Yixin Diao and
                  Aliza Heching},
  editor       = {Yoshiaki Kiriha and
                  Lisandro Zambenedetti Granville and
                  Deep Medhi and
                  Toshio Tonouchi and
                  Myung{-}Sup Kim},
  title        = {Elements of system design optimization in service quality management},
  booktitle    = {{IEEE/IFIP} Network Operations and Management Symposium, {NOMS} 2010,
                  19-23 April 2010, Osaka, Japan},
  pages        = {48--55},
  publisher    = {{IEEE}},
  year         = {2010},
  url          = {https://doi.org/10.1109/NOMS.2010.5488434},
  doi          = {10.1109/NOMS.2010.5488434},
  timestamp    = {Wed, 16 Oct 2019 14:14:54 +0200},
  biburl       = {https://dblp.org/rec/conf/noms/AnerousisDH10.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/IEEEcloud/DiaoJL09,
  author       = {Yixin Diao and
                  Hani Jamjoom and
                  David Loewenstern},
  title        = {Rule-Based Problem Classification in {IT} Service Management},
  booktitle    = {{IEEE} International Conference on Cloud Computing, {CLOUD} 2009,
                  Bangalore, India, 21-25 September, 2009},
  pages        = {221--228},
  publisher    = {{IEEE} Computer Society},
  year         = {2009},
  url          = {https://doi.org/10.1109/CLOUD.2009.80},
  doi          = {10.1109/CLOUD.2009.80},
  timestamp    = {Fri, 24 Mar 2023 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/IEEEcloud/DiaoJL09.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/dsom/DiaoH09,
  author       = {Yixin Diao and
                  Aliza Heching},
  editor       = {Claudio Bartolini and
                  Luciano Paschoal Gaspary},
  title        = {Workload Management in Dynamic {IT} Service Delivery Organizations},
  booktitle    = {Integrated Management of Systems, Services, Processes and People in
                  IT, 20th {IFIP/IEEE} International Workshop on Distributed Systems:
                  Operations and Management, {DSOM} 2009, Venice, Italy, October 27-28,
                  2009. Proceedings},
  series       = {Lecture Notes in Computer Science},
  volume       = {5841},
  pages        = {123--137},
  publisher    = {Springer},
  year         = {2009},
  url          = {https://doi.org/10.1007/978-3-642-04989-7\_10},
  doi          = {10.1007/978-3-642-04989-7\_10},
  timestamp    = {Tue, 14 May 2019 10:00:54 +0200},
  biburl       = {https://dblp.org/rec/conf/dsom/DiaoH09.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/icac/DiaoHTW09,
  author       = {Yixin Diao and
                  Xiaolei Hu and
                  Asser N. Tantawi and
                  Haishan Wu},
  editor       = {Simon A. Dobson and
                  John Strassner and
                  Manish Parashar and
                  Onn Shehory},
  title        = {An adaptive feedback controller for {SIP} server memory overload protection},
  booktitle    = {Proceedings of the 6th International Conference on Autonomic Computing,
                  {ICAC} 2009, June 15-19, 2009, Barcelona, Spain},
  pages        = {23--32},
  publisher    = {{ACM}},
  year         = {2009},
  url          = {https://doi.org/10.1145/1555228.1555234},
  doi          = {10.1145/1555228.1555234},
  timestamp    = {Sun, 25 Oct 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/conf/icac/DiaoHTW09.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/im/ShwartzDG09,
  author       = {Larisa Shwartz and
                  Yixin Diao and
                  Genady Grabarnik},
  title        = {Multi-tenant solution for {IT} service management: {A} quantitative
                  study of benefits},
  booktitle    = {Integrated Network Management, {IM} 2009. 11th {IFIP/IEEE} International
                  Symposium on Integrated Network Management, Hofstra University, Long
                  Island, NY, USA, June 1-5, 2009},
  pages        = {721--731},
  publisher    = {{IEEE}},
  year         = {2009},
  url          = {https://doi.org/10.1109/INM.2009.5188879},
  doi          = {10.1109/INM.2009.5188879},
  timestamp    = {Wed, 17 May 2017 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/conf/im/ShwartzDG09.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/IEEEscc/ZiaDRWB08,
  author       = {Leila Zia and
                  Yixin Diao and
                  Daniela Rosu and
                  Christopher Ward and
                  Kamal Bhattacharya},
  title        = {Optimizing Change Request Scheduling in {IT} Service Management},
  booktitle    = {2008 {IEEE} International Conference on Services Computing {(SCC}
                  2008), 8-11 July 2008, Honolulu, Hawaii, {USA}},
  pages        = {41--48},
  publisher    = {{IEEE} Computer Society},
  year         = {2008},
  url          = {https://doi.org/10.1109/SCC.2008.144},
  doi          = {10.1109/SCC.2008.144},
  timestamp    = {Fri, 24 Mar 2023 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/IEEEscc/ZiaDRWB08.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/noms/DiaoB08,
  author       = {Yixin Diao and
                  Kamal Bhattacharya},
  editor       = {Marcus Brunner and
                  Carlos Becker Westphall and
                  Lisandro Zambenedetti Granville},
  title        = {Estimating business value of {IT} services through process complexity
                  analysis},
  booktitle    = {{IEEE/IFIP} Network Operations and Management Symposium: Pervasive
                  Management for Ubioquitous Networks and Services, {NOMS} 2008, 7-11
                  April 2008, Salvador, Bahia, Brazil},
  pages        = {208--215},
  publisher    = {{IEEE}},
  year         = {2008},
  url          = {https://doi.org/10.1109/NOMS.2008.4575136},
  doi          = {10.1109/NOMS.2008.4575136},
  timestamp    = {Wed, 16 Oct 2019 14:14:54 +0200},
  biburl       = {https://dblp.org/rec/conf/noms/DiaoB08.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/noms/ZiaDWB08,
  author       = {Leila Zia and
                  Yixin Diao and
                  Christopher Ward and
                  Kamal Bhattacharya},
  editor       = {Marcus Brunner and
                  Carlos Becker Westphall and
                  Lisandro Zambenedetti Granville},
  title        = {Using mixed integer programming to schedule it change requests},
  booktitle    = {{IEEE/IFIP} Network Operations and Management Symposium: Pervasive
                  Management for Ubioquitous Networks and Services, {NOMS} 2008, 7-11
                  April 2008, Salvador, Bahia, Brazil},
  pages        = {895--898},
  publisher    = {{IEEE}},
  year         = {2008},
  url          = {https://doi.org/10.1109/NOMS.2008.4575241},
  doi          = {10.1109/NOMS.2008.4575241},
  timestamp    = {Fri, 19 May 2017 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/conf/noms/ZiaDWB08.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ieicet/ShimizuDS07,
  author       = {Junya Shimizu and
                  Yixin Diao and
                  Maheswaran Surendra},
  title        = {Adaptive Tuning of Buffer Pool Size in Database Server Based on Iterative
                  Algorithm},
  journal      = {{IEICE} Trans. Inf. Syst.},
  volume       = {90-D},
  number       = {2},
  pages        = {594--597},
  year         = {2007},
  url          = {https://doi.org/10.1093/ietisy/e90-d.2.594},
  doi          = {10.1093/IETISY/E90-D.2.594},
  timestamp    = {Sat, 11 Apr 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ieicet/ShimizuDS07.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/IEEEscc/Diao07,
  author       = {Yixin Diao},
  title        = {Using Control Theory to Improve Productivity of Service Systems},
  booktitle    = {2007 {IEEE} International Conference on Services Computing {(SCC}
                  2007), 9-13 July 2007, Salt Lake City, Utah, {USA}},
  pages        = {435--442},
  publisher    = {{IEEE} Computer Society},
  year         = {2007},
  url          = {https://doi.org/10.1109/SCC.2007.124},
  doi          = {10.1109/SCC.2007.124},
  timestamp    = {Fri, 24 Mar 2023 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/IEEEscc/Diao07.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/IEEEscc/AyachitulaBDMPSW07,
  author       = {Naga Ayachitula and
                  Melissa J. Buco and
                  Yixin Diao and
                  Maheswaran Surendra and
                  Raju Pavuluri and
                  Larisa Shwartz and
                  Christopher Ward},
  title        = {{IT} service management automation - {A} hybrid methodology to integrate
                  and orchestrate collaborative human centric and automation centric
                  workflows},
  booktitle    = {2007 {IEEE} International Conference on Services Computing {(SCC}
                  2007), 9-13 July 2007, Salt Lake City, Utah, {USA}},
  pages        = {574--581},
  publisher    = {{IEEE} Computer Society},
  year         = {2007},
  url          = {https://doi.org/10.1109/SCC.2007.75},
  doi          = {10.1109/SCC.2007.75},
  timestamp    = {Fri, 24 Mar 2023 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/IEEEscc/AyachitulaBDMPSW07.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/cmg/HellersteinD07,
  author       = {Joseph L. Hellerstein and
                  Yixin Diao},
  title        = {Engineering Performance Using Control Theory},
  booktitle    = {33rd International Computer Measurement Group Conference, December
                  2-7, 2007, San Diego, CA, USA, Proceedings},
  pages        = {263--272},
  publisher    = {Computer Measurement Group},
  year         = {2007},
  url          = {http://www.cmg.org/?s2member\_file\_download=/proceedings/2007/7045.pdf},
  timestamp    = {Wed, 17 Jul 2019 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/conf/cmg/HellersteinD07.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/dsom/AyachitulaBDFLW07,
  author       = {Naga Ayachitula and
                  Melissa J. Buco and
                  Yixin Diao and
                  Bradford Fisher and
                  David Loewenstern and
                  Christopher Ward},
  editor       = {Alexander Clemm and
                  Lisandro Zambenedetti Granville and
                  Rolf Stadler},
  title        = {{IT} Service Management Automation - An Automation Centric Approach
                  Leveraging Configuration Control, Audit Verification and Process Analytics},
  booktitle    = {Managing Virtualization of Networks and Services, 18th {IFIP/IEEE}
                  International Workshop on Distributed Systems: Operations and Management,
                  {DSOM} 2007, San Jos{\'{e}}, CA, USA, October 29-31, 2007, Proceedings},
  series       = {Lecture Notes in Computer Science},
  volume       = {4785},
  pages        = {195--198},
  publisher    = {Springer},
  year         = {2007},
  url          = {https://doi.org/10.1007/978-3-540-75694-1\_19},
  doi          = {10.1007/978-3-540-75694-1\_19},
  timestamp    = {Tue, 14 May 2019 10:00:54 +0200},
  biburl       = {https://dblp.org/rec/conf/dsom/AyachitulaBDFLW07.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/icde/LightstoneSDPHRSG07,
  author       = {Sam Lightstone and
                  Maheswaran Surendra and
                  Yixin Diao and
                  Sujay S. Parekh and
                  Joseph L. Hellerstein and
                  Kevin Rose and
                  Adam J. Storm and
                  Christian Garcia{-}Arellano},
  title        = {Control Theory: a Foundational Technique for Self Managing Databases},
  booktitle    = {Proceedings of the 23rd International Conference on Data Engineering
                  Workshops, {ICDE} 2007, 15-20 April 2007, Istanbul, Turkey},
  pages        = {395--403},
  publisher    = {{IEEE} Computer Society},
  year         = {2007},
  url          = {https://doi.org/10.1109/ICDEW.2007.4401022},
  doi          = {10.1109/ICDEW.2007.4401022},
  timestamp    = {Fri, 24 Mar 2023 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/icde/LightstoneSDPHRSG07.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/im/DiaoKPM07,
  author       = {Yixin Diao and
                  Alexander Keller and
                  Sujay S. Parekh and
                  Vladislav V. Marinov},
  title        = {Predicting Labor Cost through {IT} Management Complexity Metrics},
  booktitle    = {Integrated Network Management, {IM} 2007. 10th {IFIP/IEEE} International
                  Symposium on Integrated Network Management, Munich, Germany, 21-25
                  May 2007},
  pages        = {274--283},
  publisher    = {{IEEE}},
  year         = {2007},
  url          = {https://doi.org/10.1109/INM.2007.374792},
  doi          = {10.1109/INM.2007.374792},
  timestamp    = {Tue, 20 Aug 2019 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/conf/im/DiaoKPM07.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/sigbed/DiaoHP06,
  author       = {Yixin Diao and
                  Joseph L. Hellerstein and
                  Sujay S. Parekh},
  title        = {Control of large scale computing systems},
  journal      = {{SIGBED} Rev.},
  volume       = {3},
  number       = {2},
  pages        = {17--22},
  year         = {2006},
  url          = {https://doi.org/10.1145/1143489.1143494},
  doi          = {10.1145/1143489.1143494},
  timestamp    = {Sun, 21 Jun 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/sigbed/DiaoHP06.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/dsom/DiaoK06,
  author       = {Yixin Diao and
                  Alexander Keller},
  editor       = {Radu State and
                  Sven van der Meer and
                  Declan O'Sullivan and
                  Tom Pfeifer},
  title        = {Quantifying the Complexity of {IT} Service Management Processes},
  booktitle    = {Large Scale Management of Distributed Systems, 17th {IFIP/IEEE} International
                  Workshop on Distributed Systems: Operations and Management, {DSOM}
                  2006, Dublin, Ireland, October 23-25, 2006, Proceedings},
  series       = {Lecture Notes in Computer Science},
  volume       = {4269},
  pages        = {61--73},
  publisher    = {Springer},
  year         = {2006},
  url          = {https://doi.org/10.1007/11907466\_6},
  doi          = {10.1007/11907466\_6},
  timestamp    = {Sat, 19 Oct 2019 20:15:31 +0200},
  biburl       = {https://dblp.org/rec/conf/dsom/DiaoK06.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/icdcs/DiaoHPSS06,
  author       = {Yixin Diao and
                  Joseph L. Hellerstein and
                  Sujay S. Parekh and
                  Hidayatullah Shaikh and
                  Maheswaran Surendra},
  title        = {Controlling Quality of Service in Multi-Tier Web Applications},
  booktitle    = {26th {IEEE} International Conference on Distributed Computing Systems
                  {(ICDCS} 2006), 4-7 July 2006, Lisboa, Portugal},
  pages        = {25},
  publisher    = {{IEEE} Computer Society},
  year         = {2006},
  url          = {https://doi.org/10.1109/ICDCS.2006.23},
  doi          = {10.1109/ICDCS.2006.23},
  timestamp    = {Fri, 24 Mar 2023 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/icdcs/DiaoHPSS06.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/iwqos/GriffithHKD06,
  author       = {Rean Griffith and
                  Joseph L. Hellerstein and
                  Gail E. Kaiser and
                  Yixin Diao},
  title        = {Dynamic Adaptation of Temporal Event Correlation for QoS Management
                  in Distributed Systems},
  booktitle    = {Quality of Service - IWQoS 2006: 14th International Workshop, IWQoS
                  2006, New Haven, CT, USA, 19-21 June 2006, Proceedings},
  pages        = {290--294},
  publisher    = {{IEEE}},
  year         = {2006},
  url          = {https://doi.org/10.1109/IWQOS.2006.250486},
  doi          = {10.1109/IWQOS.2006.250486},
  timestamp    = {Wed, 16 Oct 2019 14:14:53 +0200},
  biburl       = {https://dblp.org/rec/conf/iwqos/GriffithHKD06.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/mascots/DiaoHPSST06,
  author       = {Yixin Diao and
                  Joseph L. Hellerstein and
                  Sujay S. Parekh and
                  Hidayatullah Shaikh and
                  Maheswaran Surendra and
                  Asser N. Tantawi},
  title        = {Modeling Differentiated Services of Multi-Tier Web Applications},
  booktitle    = {14th International Symposium on Modeling, Analysis, and Simulation
                  of Computer and Telecommunication Systems {(MASCOTS} 2006), 11-14
                  September 2006, Monterey, California, {USA}},
  pages        = {314--326},
  publisher    = {{IEEE} Computer Society},
  year         = {2006},
  url          = {https://doi.org/10.1109/MASCOTS.2006.31},
  doi          = {10.1109/MASCOTS.2006.31},
  timestamp    = {Thu, 23 Mar 2023 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/mascots/DiaoHPSST06.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/vldb/StormGLDS06,
  author       = {Adam J. Storm and
                  Christian Garcia{-}Arellano and
                  Sam Lightstone and
                  Yixin Diao and
                  Maheswaran Surendra},
  editor       = {Umeshwar Dayal and
                  Kyu{-}Young Whang and
                  David B. Lomet and
                  Gustavo Alonso and
                  Guy M. Lohman and
                  Martin L. Kersten and
                  Sang Kyun Cha and
                  Young{-}Kuk Kim},
  title        = {Adaptive Self-tuning Memory in {DB2}},
  booktitle    = {Proceedings of the 32nd International Conference on Very Large Data
                  Bases, Seoul, Korea, September 12-15, 2006},
  pages        = {1081--1092},
  publisher    = {{ACM}},
  year         = {2006},
  url          = {http://dl.acm.org/citation.cfm?id=1164220},
  timestamp    = {Thu, 12 Mar 2020 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/vldb/StormGLDS06.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/jsac/DiaoHPGKP05,
  author       = {Yixin Diao and
                  Joseph L. Hellerstein and
                  Sujay S. Parekh and
                  Rean Griffith and
                  Gail E. Kaiser and
                  Dan B. Phung},
  title        = {A control theory foundation for self-managing computing systems},
  journal      = {{IEEE} J. Sel. Areas Commun.},
  volume       = {23},
  number       = {12},
  pages        = {2213--2222},
  year         = {2005},
  url          = {https://doi.org/10.1109/JSAC.2005.857206},
  doi          = {10.1109/JSAC.2005.857206},
  timestamp    = {Thu, 02 Apr 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/jsac/DiaoHPGKP05.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/amcc/DiaoWHSSLPGCCC05,
  author       = {Yixin Diao and
                  Chai Wah Wu and
                  Joseph L. Hellerstein and
                  Adam J. Storm and
                  Maheswaran Surendra and
                  Sam Lightstone and
                  Sujay S. Parekh and
                  Christian Garcia{-}Arellano and
                  Matthew Carroll and
                  Lee Chu and
                  Jerome Colaco},
  title        = {Comparative studies of load balancing with control and optimization
                  techniques},
  booktitle    = {American Control Conference, {ACC} 2005, Portland, OR, USA, 8-10 June,
                  2005},
  pages        = {1484--1490},
  publisher    = {{IEEE}},
  year         = {2005},
  url          = {https://doi.org/10.1109/ACC.2005.1470175},
  doi          = {10.1109/ACC.2005.1470175},
  timestamp    = {Tue, 06 Dec 2022 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/amcc/DiaoWHSSLPGCCC05.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/ecbs/DiaoHPGKP05,
  author       = {Yixin Diao and
                  Joseph L. Hellerstein and
                  Sujay S. Parekh and
                  Rean Griffith and
                  Gail E. Kaiser and
                  Dan B. Phung},
  title        = {Self-Managing Systems: {A} Control Theory Foundation},
  booktitle    = {12th {IEEE} International Conference on the Engineering of Computer-Based
                  Systems {(ECBS} 2005), 4-7 April 2005, Greenbelt, MD, {USA}},
  pages        = {441--448},
  publisher    = {{IEEE} Computer Society},
  year         = {2005},
  url          = {https://doi.org/10.1109/ECBS.2005.60},
  doi          = {10.1109/ECBS.2005.60},
  timestamp    = {Thu, 23 Mar 2023 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/ecbs/DiaoHPGKP05.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/im/ZhangDPA05,
  author       = {Ronghua Zhang and
                  Yixin Diao and
                  Shashi Parekh and
                  Tarek F. Abdelzaher},
  title        = {Control of fair queueing: modeling, implementation, and experiences},
  booktitle    = {Integrated Network Management, {IM} 2005. 9th {IFIP/IEEE} International
                  Symposium on Integrated Network Management, 15-19 May 2005, Nice,
                  France},
  pages        = {177--190},
  publisher    = {{IEEE}},
  year         = {2005},
  url          = {https://doi.org/10.1109/INM.2005.1440784},
  doi          = {10.1109/INM.2005.1440784},
  timestamp    = {Wed, 17 May 2017 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/conf/im/ZhangDPA05.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@book{DBLP:books/wi/HellersteinDPT04,
  author       = {Joseph L. Hellerstein and
                  Yixin Diao and
                  Sujay S. Parekh and
                  Dawn M. Tilbury},
  title        = {Feedback Control of Computing Systems},
  publisher    = {Wiley},
  year         = {2004},
  url          = {https://doi.org/10.1002/047166880X},
  doi          = {10.1002/047166880X},
  isbn         = {978-0-47126637-2},
  timestamp    = {Thu, 25 Jul 2019 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/books/wi/HellersteinDPT04.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/tnsm/KellerDEFHSS04,
  author       = {Alexander Keller and
                  Yixin Diao and
                  Frank Eskesen and
                  Steve Froehlich and
                  Joseph L. Hellerstein and
                  Maheswaran Surendra and
                  Lisa Spainhower},
  title        = {Generic On-Line Discovery of Quantitative Models},
  journal      = {{IEEE} Trans. Netw. Serv. Manag.},
  volume       = {1},
  number       = {1},
  pages        = {39--48},
  year         = {2004},
  url          = {https://doi.org/10.1109/TNSM.2004.4623693},
  doi          = {10.1109/TNSM.2004.4623693},
  timestamp    = {Thu, 27 Aug 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/tnsm/KellerDEFHSS04.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/tnsm/DiaoEFHKSS04,
  author       = {Yixin Diao and
                  Frank Eskesen and
                  Steve Froehlich and
                  Joseph L. Hellerstein and
                  Alexander Keller and
                  Lisa Spainhower and
                  Maheswaran Surendra},
  title        = {Service level management: {A} dynamic discovery and optimization approach},
  journal      = {{IEEE} Trans. Netw. Serv. Manag.},
  volume       = {1},
  number       = {2},
  pages        = {83--91},
  year         = {2004},
  url          = {https://doi.org/10.1109/TNSM.2004.4798293},
  doi          = {10.1109/TNSM.2004.4798293},
  timestamp    = {Thu, 27 Aug 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/tnsm/DiaoEFHKSS04.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/amcc/ParekhRDCHLH04,
  author       = {Sujay S. Parekh and
                  Kevin Rose and
                  Yixin Diao and
                  Victor Chang and
                  Joseph L. Hellerstein and
                  Sam Lightstone and
                  Matthew Huras},
  title        = {Throttling utilities in the {IBM} {DB2} universal database server},
  booktitle    = {Proceedings of the 2004 American Control Conference, {ACC} 2004, Boston,
                  MA, USA, June 30 - July 2, 2004},
  pages        = {1986--1991},
  publisher    = {{IEEE}},
  year         = {2004},
  url          = {https://doi.org/10.23919/ACC.2004.1383751},
  doi          = {10.23919/ACC.2004.1383751},
  timestamp    = {Thu, 24 Nov 2022 09:21:27 +0100},
  biburl       = {https://dblp.org/rec/conf/amcc/ParekhRDCHLH04.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/amcc/DiaoHSSLPG04,
  author       = {Yixin Diao and
                  Joseph L. Hellerstein and
                  Adam J. Storm and
                  Maheswaran Surendra and
                  Sam Lightstone and
                  Sujay S. Parekh and
                  Christian Garcia{-}Arellano},
  title        = {Using {MIMO} linear control for load balancing in computing systems},
  booktitle    = {Proceedings of the 2004 American Control Conference, {ACC} 2004, Boston,
                  MA, USA, June 30 - July 2, 2004},
  pages        = {2045--2050},
  publisher    = {{IEEE}},
  year         = {2004},
  url          = {https://doi.org/10.23919/ACC.2004.1383761},
  doi          = {10.23919/ACC.2004.1383761},
  timestamp    = {Thu, 24 Nov 2022 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/amcc/DiaoHSSLPG04.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/rtas/DiaoHSSLPG04,
  author       = {Yixin Diao and
                  Joseph L. Hellerstein and
                  Adam J. Storm and
                  Maheswaran Surendra and
                  Sam Lightstone and
                  Sujay S. Parekh and
                  Christian Garcia{-}Arellano},
  title        = {Incorporating Cost of Control into the Design of a Load Balancing
                  Controller},
  booktitle    = {10th {IEEE} Real-Time and Embedded Technology and Applications Symposium
                  {(RTAS} 2004), 25-28 May 2004, Toronto, Canada},
  pages        = {376--387},
  publisher    = {{IEEE} Computer Society},
  year         = {2004},
  url          = {https://doi.org/10.1109/RTTAS.2004.1317284},
  doi          = {10.1109/RTTAS.2004.1317284},
  timestamp    = {Thu, 23 Mar 2023 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/rtas/DiaoHSSLPG04.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ibmsj/DiaoHPB03,
  author       = {Yixin Diao and
                  Joseph L. Hellerstein and
                  Sujay S. Parekh and
                  Joseph P. Bigus},
  title        = {Managing Web server performance with AutoTune agents},
  journal      = {{IBM} Syst. J.},
  volume       = {42},
  number       = {1},
  pages        = {136--149},
  year         = {2003},
  url          = {https://doi.org/10.1147/sj.421.0136},
  doi          = {10.1147/SJ.421.0136},
  timestamp    = {Fri, 13 Mar 2020 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/journals/ibmsj/DiaoHPB03.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/cmg/DiaoCC03,
  author       = {Yixin Diao and
                  Bruno Ciciani and
                  Catherine H. Crawford},
  title        = {Enforcing Quality of Service Using Decentralized Runtime Feedback
                  Control},
  booktitle    = {29th International Computer Measurement Group Conference, December
                  7-12, 2003, Dallas, Texas, USA, Proceedings},
  pages        = {627--638},
  publisher    = {Computer Measurement Group},
  year         = {2003},
  url          = {http://www.cmg.org/?s2member\_file\_download=/proceedings/2003/3175.pdf},
  timestamp    = {Wed, 17 Jul 2019 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/conf/cmg/DiaoCC03.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/dsom/DiaoEFHSS03,
  author       = {Yixin Diao and
                  Frank Eskesen and
                  Steve Froehlich and
                  Joseph L. Hellerstein and
                  Lisa Spainhower and
                  Maheswaran Surendra},
  editor       = {Marcus Brunner and
                  Alexander Keller},
  title        = {Generic Online Optimization of Multiple Configuration Parameters with
                  Application to a Database Server},
  booktitle    = {Self-Managing Distributed Systems, 14th {IFIP/IEEE} International
                  Workshop on Distributed Systems: Operations and Management, {DSOM}
                  2003, Heidelberg, Germany, October 20-22, 2003, Proceedings},
  series       = {Lecture Notes in Computer Science},
  volume       = {2867},
  pages        = {3--15},
  publisher    = {Springer},
  year         = {2003},
  url          = {https://doi.org/10.1007/978-3-540-39671-0\_2},
  doi          = {10.1007/978-3-540-39671-0\_2},
  timestamp    = {Tue, 20 Aug 2019 14:59:26 +0200},
  biburl       = {https://dblp.org/rec/conf/dsom/DiaoEFHSS03.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/dsom/LassettreCDFHHMRPRSTWY03,
  author       = {Ed Lassettre and
                  David W. Coleman and
                  Yixin Diao and
                  Steve Froehlich and
                  Joseph L. Hellerstein and
                  Lawrence S. Hsiung and
                  Todd W. Mummert and
                  Mukund Raghavachari and
                  Geoffrey Parker and
                  Lance Russell and
                  Maheswaran Surendra and
                  Veronica Tseng and
                  Noshir Wadia and
                  Pery Ye},
  editor       = {Marcus Brunner and
                  Alexander Keller},
  title        = {Dynamic Surge Protection: An Approach to Handling Unexpected Workload
                  Surges with Resource Actions that Have Lead Times},
  booktitle    = {Self-Managing Distributed Systems, 14th {IFIP/IEEE} International
                  Workshop on Distributed Systems: Operations and Management, {DSOM}
                  2003, Heidelberg, Germany, October 20-22, 2003, Proceedings},
  series       = {Lecture Notes in Computer Science},
  volume       = {2867},
  pages        = {82--92},
  publisher    = {Springer},
  year         = {2003},
  url          = {https://doi.org/10.1007/978-3-540-39671-0\_8},
  doi          = {10.1007/978-3-540-39671-0\_8},
  timestamp    = {Thu, 25 May 2017 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/conf/dsom/LassettreCDFHHMRPRSTWY03.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/im/DiaoEFHKSS03,
  author       = {Yixin Diao and
                  Frank Eskesen and
                  Steve Froehlich and
                  Joseph L. Hellerstein and
                  Alexander Keller and
                  Lisa Spainhower and
                  Maheswaran Surendra},
  editor       = {Germ{\'{a}}n S. Goldszmidt and
                  J{\"{u}}rgen Sch{\"{o}}nw{\"{a}}lder},
  title        = {Generic On-Line Discovery of Quantitative Models for Service Level
                  Management},
  booktitle    = {Integrated Network Management VII, Managing It All, {IFIP/IEEE} Eighth
                  International Symposium on Integrated Network Management {(IM} 2003),
                  March 24-28, 2003, Colorado Springs, {USA}},
  series       = {{IFIP} Conference Proceedings},
  volume       = {246},
  pages        = {157--170},
  publisher    = {Kluwer},
  year         = {2003},
  timestamp    = {Tue, 20 Aug 2019 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/conf/im/DiaoEFHKSS03.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/iwqos/LiuSDFHP03,
  author       = {Xue Liu and
                  Lui Sha and
                  Yixin Diao and
                  Steve Froehlich and
                  Joseph L. Hellerstein and
                  Sujay S. Parekh},
  editor       = {Kevin Jeffay and
                  Ion Stoica and
                  Klaus Wehrle},
  title        = {Online Response Time Optimization of Apache Web Server},
  booktitle    = {Quality of Service - IWQoS 2003, 11th International Workshop, Berkeley,
                  CA, USA, June 2-4, 2003, Proceedings},
  series       = {Lecture Notes in Computer Science},
  volume       = {2707},
  pages        = {461--478},
  publisher    = {Springer},
  year         = {2003},
  url          = {https://doi.org/10.1007/3-540-44884-5\_25},
  doi          = {10.1007/3-540-44884-5\_25},
  timestamp    = {Tue, 14 May 2019 10:00:47 +0200},
  biburl       = {https://dblp.org/rec/conf/iwqos/LiuSDFHP03.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ibmsj/BigusSPMD02,
  author       = {Joseph P. Bigus and
                  Don A. Schlosnagle and
                  Jeff R. Pilgrim and
                  W. Nathaniel Mills III and
                  Yixin Diao},
  title        = {{ABLE:} {A} toolkit for building multiagent autonomic systems},
  journal      = {{IBM} Syst. J.},
  volume       = {41},
  number       = {3},
  pages        = {350--371},
  year         = {2002},
  url          = {https://doi.org/10.1147/sj.413.0350},
  doi          = {10.1147/SJ.413.0350},
  timestamp    = {Fri, 13 Mar 2020 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/journals/ibmsj/BigusSPMD02.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ibmsj/DiaoHP02,
  author       = {Yixin Diao and
                  Joseph L. Hellerstein and
                  Sujay S. Parekh},
  title        = {Using fuzzy control to maximize profits in service level management},
  journal      = {{IBM} Syst. J.},
  volume       = {41},
  number       = {3},
  pages        = {403--420},
  year         = {2002},
  url          = {https://doi.org/10.1147/sj.413.0403},
  doi          = {10.1147/SJ.413.0403},
  timestamp    = {Fri, 13 Mar 2020 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/journals/ibmsj/DiaoHP02.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/tfs/DiaoP02,
  author       = {Yixin Diao and
                  Kevin M. Passino},
  title        = {Adaptive neural/fuzzy control for interpolated nonlinear systems},
  journal      = {{IEEE} Trans. Fuzzy Syst.},
  volume       = {10},
  number       = {5},
  pages        = {583--595},
  year         = {2002},
  url          = {https://doi.org/10.1109/TFUZZ.2002.803493},
  doi          = {10.1109/TFUZZ.2002.803493},
  timestamp    = {Tue, 12 May 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/tfs/DiaoP02.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/amcc/GandhiTDHP02,
  author       = {Neha Gandhi and
                  Dawn M. Tilbury and
                  Yixin Diao and
                  Joseph L. Hellerstein and
                  Sujay S. Parekh},
  title        = {{MIMO} control of an Apache web server: modeling and controller design},
  booktitle    = {American Control Conference, {ACC} 2002, Anchorage, Alaska, USA, May
                  8-10 2002},
  pages        = {4922--4927},
  publisher    = {{IEEE}},
  year         = {2002},
  url          = {https://doi.org/10.1109/ACC.2002.1025440},
  doi          = {10.1109/ACC.2002.1025440},
  timestamp    = {Wed, 27 Jul 2022 14:28:37 +0200},
  biburl       = {https://dblp.org/rec/conf/amcc/GandhiTDHP02.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/cdc/HellersteinDP02,
  author       = {Joseph L. Hellerstein and
                  Yixin Diao and
                  Sujay S. Parekh},
  title        = {A first-principles approach to constructing transfer functions for
                  admission control in computing systems},
  booktitle    = {41st {IEEE} Conference on Decision and Control, {CDC} 2002, Las Vegas,
                  NV, USA, December 10-13, 2002},
  pages        = {2906--2912},
  publisher    = {{IEEE}},
  year         = {2002},
  url          = {https://doi.org/10.1109/CDC.2002.1184291},
  doi          = {10.1109/CDC.2002.1184291},
  timestamp    = {Tue, 08 Mar 2022 11:46:48 +0100},
  biburl       = {https://dblp.org/rec/conf/cdc/HellersteinDP02.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/dsom/DiaoHP02,
  author       = {Yixin Diao and
                  Joseph L. Hellerstein and
                  Sujay S. Parekh},
  editor       = {Metin Feridun and
                  Peter G. Kropf and
                  Gilbert Babin},
  title        = {Optimizing Quality of Service Using Fuzzy Control},
  booktitle    = {Management Technologies for E-Commerce and E-Business Applications,
                  13th {IFIP/IEEE} International Workshop on Distributed Systems: Operations
                  and Management, {DSOM} 2002, Montreal, Canada, October 21-23, 2002,
                  Proceedings},
  series       = {Lecture Notes in Computer Science},
  volume       = {2506},
  pages        = {42--53},
  publisher    = {Springer},
  year         = {2002},
  url          = {https://doi.org/10.1007/3-540-36110-3\_7},
  doi          = {10.1007/3-540-36110-3\_7},
  timestamp    = {Sun, 02 Oct 2022 15:59:19 +0200},
  biburl       = {https://dblp.org/rec/conf/dsom/DiaoHP02.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/noms/DiaoGHPT02,
  author       = {Yixin Diao and
                  Neha Gandhi and
                  Joseph L. Hellerstein and
                  Sujay S. Parekh and
                  Dawn M. Tilbury},
  editor       = {Rolf Stadler and
                  Mehmet Ulema},
  title        = {Using {MIMO} feedback control to enforce policies for interrelated
                  metrics with application to the Apache Web server},
  booktitle    = {Management Solutions for the New Communications World, 8th {IEEE/IFIP}
                  Network Operations and Management Symposium, {NOMS} 2002, Florence,
                  Italy, April 15-19, 2002. Proceedings},
  pages        = {219--234},
  publisher    = {{IEEE}},
  year         = {2002},
  url          = {https://doi.org/10.1109/NOMS.2002.1015566},
  doi          = {10.1109/NOMS.2002.1015566},
  timestamp    = {Wed, 16 Oct 2019 14:14:54 +0200},
  biburl       = {https://dblp.org/rec/conf/noms/DiaoGHPT02.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/tcst/DiaoP01,
  author       = {Yixin Diao and
                  Kevin M. Passino},
  title        = {Stable fault-tolerant adaptive fuzzy/neural control for a turbine
                  engine},
  journal      = {{IEEE} Trans. Control. Syst. Technol.},
  volume       = {9},
  number       = {3},
  pages        = {494--509},
  year         = {2001},
  url          = {https://doi.org/10.1109/87.918902},
  doi          = {10.1109/87.918902},
  timestamp    = {Mon, 08 Jun 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/tcst/DiaoP01.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/amcc/DiaoP01,
  author       = {Yixin Diao and
                  Kevin M. Passino},
  title        = {Intelligent fault tolerant control using adaptive schemes and multiple
                  models},
  booktitle    = {American Control Conference, {ACC} 2001, Arlington, VA, USA, 25-27
                  June, 2001},
  pages        = {2854--2859},
  publisher    = {{IEEE}},
  year         = {2001},
  url          = {https://doi.org/10.1109/ACC.2001.946331},
  doi          = {10.1109/ACC.2001.946331},
  timestamp    = {Wed, 05 Jan 2022 10:14:49 +0100},
  biburl       = {https://dblp.org/rec/conf/amcc/DiaoP01.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/amcc/DiaoP01a,
  author       = {Yixin Diao and
                  Kevin M. Passino},
  title        = {Adaptive control for a class of nonlinear time-varying systems},
  booktitle    = {American Control Conference, {ACC} 2001, Arlington, VA, USA, 25-27
                  June, 2001},
  pages        = {4161--4166},
  publisher    = {{IEEE}},
  year         = {2001},
  url          = {https://doi.org/10.1109/ACC.2001.945628},
  doi          = {10.1109/ACC.2001.945628},
  timestamp    = {Wed, 05 Jan 2022 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/amcc/DiaoP01a.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/cmg/Diao01,
  author       = {Yixin Diao},
  title        = {Stochastic Modeling of Lotus Notes with a Queueing Model},
  booktitle    = {27th International Computer Measurement Group Conference, Anaheim,
                  CA, USA, December 2-7, 2001},
  pages        = {229--238},
  publisher    = {Computer Measurement Group},
  year         = {2001},
  url          = {http://www.cmg.org/?s2member\_file\_download=/proceedings/2001/1311.pdf},
  timestamp    = {Wed, 17 Jul 2019 13:21:07 +0200},
  biburl       = {https://dblp.org/rec/conf/cmg/Diao01.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/dsom/DiaoHP01,
  author       = {Yixin Diao and
                  Joseph L. Hellerstein and
                  Sujay S. Parekh},
  editor       = {Olivier Festor and
                  Aiko Pras},
  title        = {A Business-Oriented Approach to the Design of Feedback Loops for Performance
                  Management},
  booktitle    = {Operations {\&} Management, 12th International Workshop on Distributed
                  Systems, {DSOM} 2001, Nancy, France, October 15-17, 2001. Proceedings},
  pages        = {11--22},
  publisher    = {INRIA, Rocquencourt, France},
  year         = {2001},
  url          = {http://www.simpleweb.org/ifip/Conferences/DSOM/2001/DSOM2001/proceedings/S1-1.pdf},
  timestamp    = {Thu, 12 Mar 2020 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/dsom/DiaoHP01.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/amcc/DiaoP00,
  author       = {Yixin Diao and
                  Kevin M. Passino},
  title        = {Fault diagnosis for a turbine engine},
  booktitle    = {American Control Conference, {ACC} 2000, Chicago, Illinois, USA, 28-30
                  June, 2000},
  pages        = {2393--2397},
  publisher    = {{IEEE}},
  year         = {2000},
  url          = {https://doi.org/10.1109/ACC.2000.878609},
  doi          = {10.1109/ACC.2000.878609},
  timestamp    = {Sat, 29 Apr 2023 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/conf/amcc/DiaoP00.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
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